Hi.

I have recently been contacted by the above team regarding a product that I sell. Here is the main part of the message I received from Amazon:

"Here are the customer complaint{s}: The item does not turn on.

Please write back with the following checklist which would aid in our investigation:

- Possible reason for the discrepancy

- Checked the rest of the inventory to ensure that products are not defective

- Returned/quarantined the defective inventory?

- Your appeal to avoid similar instances in the future.

Additionally, we request you to upload any common troubleshooting steps for this product, on the detail page."

I have to respond within 48 hours. Does anyone know if this is a new thing, or have I just managed to avoid it for the last two decades.

Does anyone know of a good template for what my response should consist of?

The last part is tricky (upload troubleshooting to the detail page) because this is a used product we sell and we are not the brand owners so we cannot change or add to the page at all.

Any help would be gratefully received. Thank you all in advance.