Hello,

Im stuck in a loop here

1. Account deactivated due to product issue - submitted all info and docs required (invoices from authorized distributor)- Amazon came back and replied 'not enough information' .

I want to escalate and maybe go in to mediation, how do I go about this? as even raising a case note I get a auto reply from Amazon to check performance notification and reactivate from their which goes me back to #1.

Thanks in advance.

@Julia_Amzn