Account link with another account but i don't recognize that account
My Amazon seller account deactivated due to link with another account. But i don't recognize that account i submit appeal too many times mentioning that i don't have another account and never i used any third party services for my seller account but Amazon always reply that we have received your submission but we have don't enough information to reactivate your account now. I am a new seller on Amazon and i created my first seller account on 27 march 2024 and after creating i receive an email like 14 days later that your selling privileges has been removed because your other account violate one of our policy but i am shocked that i don't have another account so why Amazon link my account with other kindly help me to reactivate my account and one more thing after receiving that email i downgrade my account so now i don't have call option to solve this issue so kindly help me
Sincerely : Nadeem Abbas
3 replies
Seller_NbYSGJ8Tehgbv
The Amazon reactivation policy is misleading. It makes you believe that there is a person there actually reading your appeals and you can convince the person of something.
You cannot.
The answer is simple, Remove the linked account. If you do not recognize it, there is no path to reinstate your account.
Seller_dS8u2smpl1qe5
hi.
i m also a new seller on amazon and i am facing the same issue..i opened my account with my name as an individual seller and then upgrade it to professional. i am using a sore name other than my own name,although i am not registered that name.is this happening because of the name as amazon is saying that we dont recognize this other account.please suggest what to do. i have opnend the case for reactivation.thet have asked me to submit the documents.my quesion is that cannot we use anyother name than our own name if we dont have registerd the name as a company???
LeviDylan_Amazon
Hello @Seller_Ykv2FmdcOErj3,
Thank you for posting on the Seller Forums.
I see that your account has been deactivated for the multiple accounts policy and you have questions about how to address this.
This type of deactivation can occur when personal or business information is shared between 2 accounts and one of them becomes deactivated. You do not have to own the other account for a link to be established between them.
If you do not recognize the other account you will be asked to provide an explanation of why you believe we incorrectly detected that you are related to, or associated with, the other account.
I would like to ask some questions to help identify how the accounts could have been linked:
-Have you ever helped anyone with their selling account or has anyone helped you with yours?
-Has anyone else ever had access to your account? (friends, family, employees or ex-employees)
-Have you noticed any unauthorized access to your account?
If you are unable to prove that the accounts are no longer related, we cannot guarantee a resolution of this issue.
I look forward to learning more. Once you have reviewed the information and questions above, please feel free to respond here. The Forums community are here to support you.
Wishing you the best,
LeviDylan
