I cant submit new documents to reactivate my account
Amazon deactivate my account and ask me to submit new documents as ID and Bank Statement, but I submit the expired date documents, but when I try to submit the up-to-date documents i couldn't do that because there is no tab to click to submit the documents all I get is " Verification Failed
We have failed to verify the information that you have provided. If you have further questions, please contact Seller Support."
I cant submit new documents to reactivate my account
Amazon deactivate my account and ask me to submit new documents as ID and Bank Statement, but I submit the expired date documents, but when I try to submit the up-to-date documents i couldn't do that because there is no tab to click to submit the documents all I get is " Verification Failed
We have failed to verify the information that you have provided. If you have further questions, please contact Seller Support."
10 replies
Roxy_Amazon
Hello @Seller_wTus8DmXofFvS,
Thank you for reaching out about your account deactivation situation. We understand how concerning it is when you're unable to submit updated documents.
We noticed you mentioned: "when I try to submit the up-to-date documents i couldn't do that because there is no tab to click to submit the documents" and are receiving a "Verification Failed" message.
To help resolve this efficiently, would you please:
- Share a screenshot of the error message you're encountering.
- Provide any case ID numbers from your previous interactions with Seller Support about this issue.
With these details, we can better understand exactly where you're getting stuck in the verification process and provide you with a targeted assistance.
The Seller Community and I are here to support you through this process. Please don't hesitate to come back with the requested information or any other questions you may have.
Best,
-Roxy
Seller_hbIfCA8SfrUKd
I have the same problem with my account.
Amazon deactivate my account and ask me to submit new documents as ID and Bank Statement, but I submit the expired date documents, but when I try to submit the up-to-date documents i couldn't do that because there is no tab to click to submit the documents all I get is " Verification Failed".
When I click on the link to reactivate my account, a page opens that says that the account has been verified. And when I try to edit this information in an attempt to reactivate my account, it gives me an error - "We can't process your request. You are curently undergoing another verification. Retry once verification is completed."
Can anyone who is a human from support to help, because I opened 10 cases and only an artificial intelligence answers me, which answers me the same way and we are in a vicious circle. This is complete absurdity. If you can't help with anything else, please at least tell me how to contact support, who is a human!
Levi_Dylan_Amazon
Hello @Seller_wTus8DmXofFvS,
I am reaching out here to let you know that I have closed the duplicate post you created, and I would like to engage with you here in your original thread.
I was able to work with the appropriate teams regarding the case log my colleague mentioned. I see that the review team was unable to verify your identity with the information you provided.
Once we have passed your information over to the appropriate teams for review, the response is typically their final decision. Since this has been going on for some time, I would like to pass your information back over to that team for review. I will monitor this review closely and let you know their response as soon as possible.
In the meantime, please check all of your personal and business information to ensure it is correct and matches exactly with the information on your verification documents. For example: the address on your "proof of address" document must match exactly the address you have listed in seller central as your "residential address". If there are any discrepancies, the review team will be obligated to fail your identity verification.
If you have additional questions or updates to share, please do so in this thread. We are here to support you.
Wishing you the best,
LeviDylan
Levi_Dylan_Amazon
Hello @Seller_wTus8DmXofFvS,
I have heard back from the review team, so I am reaching out as promised. They confirmed that your identity information was unable to be verified and your account will remain deactivated. Due to privacy reasons, they do not share details about their investigation methods, so I will not have additional information to share about their decision.
I wish I had better news for you, but I will always be transparent about review results and your available options. From here, I suggest you continue monitoring your emails and notifications in case further information is requested of you in the future.
Please continue to utilize this thread to provide updates.
Best,
LeviDylan
