Amazon's Inaction Shutting Down Our Business - Urgent Escalation Needed!
we are facing a devastating situation that could lead to the permanent closure of our business within 21 days, and Amazon's support team is failing to take the necessary action.
Yesterday, our account was hit with three bulk orders for our entire FBA inventory across multiple ASINs - clear signs of fraudulent activity. Despite multiple calls (six in total) and detailed explanations, Amazon's support team has hung up on us each time without resolution.
Amazon's negligence in addressing this issue is actively destroying our business. Our inventory is depleted, disbursements are blocked, and we are unable to fulfill legitimate customer orders. If Amazon continues to ignore our pleas, we will be forced to shut down operations within the 21 days, putting jobs and investments at risk!
Amazon's Inaction Shutting Down Our Business - Urgent Escalation Needed!
we are facing a devastating situation that could lead to the permanent closure of our business within 21 days, and Amazon's support team is failing to take the necessary action.
Yesterday, our account was hit with three bulk orders for our entire FBA inventory across multiple ASINs - clear signs of fraudulent activity. Despite multiple calls (six in total) and detailed explanations, Amazon's support team has hung up on us each time without resolution.
Amazon's negligence in addressing this issue is actively destroying our business. Our inventory is depleted, disbursements are blocked, and we are unable to fulfill legitimate customer orders. If Amazon continues to ignore our pleas, we will be forced to shut down operations within the 21 days, putting jobs and investments at risk!
18 replies
Seller_d8YGbIjNqwFxn
Have you tried reporting this as Abuse using the online form.
Go to Account Health then Report Abuse then select 'Another seller account is attempting to harm my business'
Describe your issue the best you can and then submit the form. It should go to the right department then to look at.
Still no guarantees that it will get resolved but it is the correct route for reporting this issue.
Seller_IQo80d99W2DzP
Maybe only send yourself, not FBA, and restrict to 1 ietm per Order, so at least they have to order many times, or diffeent items
Seller_KlbXZHzQGSDZv
When you say your entire inventory was it all purchased at a reasonable price ie you did not leave competitve pricing on so they reduced your prices before buying? Or are you assuming they will get it all and then return it.
What is it that you are selling?
Ezra_Amazon
Hi @Seller_NUW0IOSrMEbki,
Thanks for getting in touch with us.
Could you kindly provide the case ID you've raised with Seller Support regarding this matter?
Best regards, Ezra
Seller_A7wI1SGeyIqHF
TRY USING AMAZON WEBCHAT, IT IS BETTER THEY CAN'T HANG UP ON YOU AND THEY CAN TRANSFER YOUR CALL IF NEEDED TO ANOTHER DEPARTMENT.
Seller_zEMyxl09ffL1x
I found the most effective way of getting something sorted out was to escalate the issue to Amazon UK boss' department.
Ezra_Amazon
Hello @Seller_NUW0IOSrMEbki,
I wanted to give you a quick update that I'm still in contact with the partner team about your issue.
Best, Ezra
