My account was suspended due to copyright infringement.
I accidentally infringed someone else's copyright and my account was deactivated by Amazon. I wrote several appeals but couldn't get my account activated. Amazon always gave me the same answer. What should I do?
My account was suspended due to copyright infringement.
I accidentally infringed someone else's copyright and my account was deactivated by Amazon. I wrote several appeals but couldn't get my account activated. Amazon always gave me the same answer. What should I do?
16 replies
Seller_chy5fCStE8sIz
Seller_4zBzdtgCyS9EI
Yeah, so they never even read it!
Write a new one, half a page or a bit over! Post it!
Seller_4zBzdtgCyS9EI
And how has that been working out for you?!!!!!!!!!!!!
Seller_4zBzdtgCyS9EI
FIRST OF ALL, SHORT IS GOOD, BUT too SHORT IS NOT.
Second, stop putting pictures in there.
Organize your appeal, this is a mess....
"Root Cause:
We had multiple .........., this happened because we........"
(END PARAGRAPH)
"Actions we have taken to resolve...........:
We have carefully read all policies and read sourcing guidelines to ensure........
(END PARAGRAPH)
............................................
Ouch. Since I didn't read your super long appeal, I didn't even catch this. Were they "repeated" or "multiple"? BIG difference!
That's no root cause. That's a copy and past of why you were suspended.
nobody cares
Oh? Does that mean you did NOT actually read policies and clarify issues? If you WERE confused then NOBODY CARES
-----------------------------------------------
You were not suppose to copy and paste my examples. People get paid money to write appeals for others. It's a GUIDE. Fill it out, THINK it through. Don't bore them, don't throw a pity party and don't repeat yourself. ORGANIZE and make it a little longer.
If you don't want to think this through and actually read the policies and prevent the next mistake, then even if it is accepted you will just get permanently suspended next week.
LeviDylan_Amazon
Hello @KZM_Health,
Thank you for posting here on the forums.
"I accidentally infringed someone else's copyright and my account was deactivated by Amazon. I wrote several appeals but couldn't get my account activated. Amazon always gave me the same answer. What should I do?"
I understand that due to repeated copyright infringement, your account has been deactivated and you would like some guidance on what is missing from your appeal.
First, I wanted to clarify that an appeal alone will not address the deactivation. You must also address the listing level concerns that led up to the account level deactivation. Have you reached out to the rights owner as of yet to see if they would be willing to retract the complaints?
"Your root cause is HOW you failed, NOT why
The actions you have taken must make sense (sample: I have contacted the brand owner and explained my mistake and they have agreed to withdraw the complaint.............) don't tell them you hired more people when your sales don't support such a story....
The steps you have taken (sample: I now understand that I need to get brand authorization before listing any product on Amazon and that I am required to purchase only from brand approved wholesale distributors)"
I wanted to point out the @Its_all_Nuts_again is absolutely correct here. I like to think of an appeal as an equation>your preventative steps should solve the root cause and ensure those issue will not occur again in the future. Be clear and detailed about what measures you have put into place to correct this issue (intellectual property check process, supplier vetting process, etc.).
Once you have reviewed the above information, please respond here for further guidance. The Forums community and I are here to support you.
Wishing you the best,
LeviDylan
