Lost Buy Box - Seller Support/Managing Director No Help
@Spencer_Amazon @Julia_Amzn @JiAlex_Amazon @Angie_Amazon @Roberto_Amazon
As usual I am having to reach out here because I am unable to get help anywhere else.
Case number: 10502827142
B071FJ419K
B072FQRF1C
B071ZHB78Z
B00BGAVGDI
B08L83YYKS
"FME uses a set of rules to determine a seller’s eligibility (which may not always be seller facing metrics) to compete for the Featured Offer. Your account did not meet one or more of the thresholds set by the program. The FME program is P&C so we can't provide the exact metric or value that your account did not meet. You may view the Help Page"
If this is the case, surely all of our other products wouldn't have the featured offer enabled?
All of our other products have featured offers enabled. Nothing has changed and we are the only seller on those ASINs as they are brand registered
Managing directors full reply:
"Dear Selling Partner,
Greetings from Amazon Selling Partner Support Executive Escalation Department. Our Managing Director has received your email and requested that our team respond on their behalf.
Thank you for bringing this matter to our attention.
Based on the checks I see that the your selling account is qualified to win the buybox. However, qualification doesn't mean that the buybox is guaranteed. The system would assign it automatically based on evaluation.
The Featured Merchant Eligibility (FME) program determines a Selling Partner’s (SP) eligibility to compete for the Featured Offer (previously BuyBox). Our program is Privileged and Confidential (P&C), hence we cannot provide information on the reason for loss of qualification.
The buybox is not guaranteed for any listing as it is assigned by the automated system based on eligibility.
FME uses a set of rules to determine a seller’s eligibility (which may not always be seller facing metrics) to compete for the Featured Offer. Your account did not meet one or more of the thresholds set by the program. The FME program is P&C so we can't provide the exact metric or value that your account did not meet. You may view the Help Page (https://sellercentral.amazon.co.uk/gp/help/G200418100?referral=A1K7D7UWAVZ31U_AZ0AT1538PADQ&referral=A24UHIH4EKRTWS_AZ0AT1538PADQ&referral=A1PIKNDEUUQ44D_AZ0AT1538PADQ&referral=A2MSAGGDHDGW20_A1V1XJR5LZUEGK&referral=A3SW4BOXHTYKWI_A1V1XJR5LZUEGK) for more information."
Lost Buy Box - Seller Support/Managing Director No Help
@Spencer_Amazon @Julia_Amzn @JiAlex_Amazon @Angie_Amazon @Roberto_Amazon
As usual I am having to reach out here because I am unable to get help anywhere else.
Case number: 10502827142
B071FJ419K
B072FQRF1C
B071ZHB78Z
B00BGAVGDI
B08L83YYKS
"FME uses a set of rules to determine a seller’s eligibility (which may not always be seller facing metrics) to compete for the Featured Offer. Your account did not meet one or more of the thresholds set by the program. The FME program is P&C so we can't provide the exact metric or value that your account did not meet. You may view the Help Page"
If this is the case, surely all of our other products wouldn't have the featured offer enabled?
All of our other products have featured offers enabled. Nothing has changed and we are the only seller on those ASINs as they are brand registered
Managing directors full reply:
"Dear Selling Partner,
Greetings from Amazon Selling Partner Support Executive Escalation Department. Our Managing Director has received your email and requested that our team respond on their behalf.
Thank you for bringing this matter to our attention.
Based on the checks I see that the your selling account is qualified to win the buybox. However, qualification doesn't mean that the buybox is guaranteed. The system would assign it automatically based on evaluation.
The Featured Merchant Eligibility (FME) program determines a Selling Partner’s (SP) eligibility to compete for the Featured Offer (previously BuyBox). Our program is Privileged and Confidential (P&C), hence we cannot provide information on the reason for loss of qualification.
The buybox is not guaranteed for any listing as it is assigned by the automated system based on eligibility.
FME uses a set of rules to determine a seller’s eligibility (which may not always be seller facing metrics) to compete for the Featured Offer. Your account did not meet one or more of the thresholds set by the program. The FME program is P&C so we can't provide the exact metric or value that your account did not meet. You may view the Help Page (https://sellercentral.amazon.co.uk/gp/help/G200418100?referral=A1K7D7UWAVZ31U_AZ0AT1538PADQ&referral=A24UHIH4EKRTWS_AZ0AT1538PADQ&referral=A1PIKNDEUUQ44D_AZ0AT1538PADQ&referral=A2MSAGGDHDGW20_A1V1XJR5LZUEGK&referral=A3SW4BOXHTYKWI_A1V1XJR5LZUEGK) for more information."
4 replies
Seller_ZVAz3d5lZuGid
I'm afraid, even tagging forum mods will not have any effect either - it's all done by algorithm and your answer is in the message: "The buybox is not guaranteed for any listing as it is assigned by the automated system based on eligibility." and "qualification doesn't mean that the buybox is guaranteed. The system would assign it automatically based on evaluation." and they're not going to tell you why !! - "Our program is Privileged and Confidential (P&C), hence we cannot provide information on the reason for loss of qualification."
Roberto_Amazon
Hello! @thealuminiumshop
This is Roberto. Thank you for using the forums, I see that your ASINs have already been forwarded to the Buy Box team for review as per:
Unfortunately, we do not have control on the outcome of the review. Please note that we are unable to provide further assistance or information beyond what was already shared to you in the case 10502827142.
Thank you for your understanding,
Roberto
