Canada Post Strike (Feedback Removal Requests)
Hello Canadian Sellers,
We have green light in the removal of negative feedback in regard to the current situation of the Canada Post Strike, we are still looking into all other factors and observations made by you all within the creative content I made last week about this same topic.
I would need from you all the following details:
- Order ID:
- Case ID:
- Feedback Comment:
- Date of Submission:
By date of submission I mean that we will be reviewing orders affected after Friday, November 15, 2024, orders prior to this date will not be reviewed/taken into consideration for investigation, I will be reviewing each individual request next week and will post an update on all replies with their respective outcome through this thread.
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UPDATE 1/7/2025:
ALL THE FEEDBACK REMOVAL REQUESTS, THAT WERE RELATED TO THE POST STRIKE AND IN WHICH SELLERS PROVIDED CASE ID/ORDER ID HAVE BEEN REMOVED.
WE ARE LOCKING THIS THREAD. PLEASE CONTINUE CREATING THREADS IF ASSISTANCE IS NEEDED.
Canada Post Strike (Feedback Removal Requests)
Hello Canadian Sellers,
We have green light in the removal of negative feedback in regard to the current situation of the Canada Post Strike, we are still looking into all other factors and observations made by you all within the creative content I made last week about this same topic.
I would need from you all the following details:
- Order ID:
- Case ID:
- Feedback Comment:
- Date of Submission:
By date of submission I mean that we will be reviewing orders affected after Friday, November 15, 2024, orders prior to this date will not be reviewed/taken into consideration for investigation, I will be reviewing each individual request next week and will post an update on all replies with their respective outcome through this thread.
---------------
UPDATE 1/7/2025:
ALL THE FEEDBACK REMOVAL REQUESTS, THAT WERE RELATED TO THE POST STRIKE AND IN WHICH SELLERS PROVIDED CASE ID/ORDER ID HAVE BEEN REMOVED.
WE ARE LOCKING THIS THREAD. PLEASE CONTINUE CREATING THREADS IF ASSISTANCE IS NEEDED.
550 replies
Seller_cdSa9sA2SDd9o
Thanks @Daryl_Amazon
Order ID: 702-5291700-4729828
Case ID: 16735416741
Feedback Comment: Je n’ai pas reçu l’article la date prévu donc je vais l’acheter dans un autre magasin (I didn't receive the item on the expected date so I'm going to buy it from another store)
Date of Submission: Mon, Nov 18, 2024
Seller_qpKkStYs13i24
Order ID: 702-3001723-6377031
Case ID: 16858701471
Feedback Comment: Item never arrived
Date of Submission: 2024-11-19
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Order ID: 702-4395934-3289004
Case ID: 16859488311
Feedback Comment: Was promised delivery on Nov 26th now they are saying that it could December some time. Not cool
Date of Submission: 2024-11-27
Seller_3tYyi6QyL1WPV
Thank you very much in advance! @Daryl_Amazon
Order ID: 702-3760742-9873010
Case ID: 16770002961
Feedback Comment: Description does not match the product, plus the shipping return costs me extras.
Date of Submission: 2024-12-03
Canada Post was our primary carrier for return shipments. During the recent Canada Post strike, customers were required to choose alternative carriers such as Purolator, UPS, or FedEx, which are significantly more expensive(cost 3 times more than Canada Post). We believe this increased shipping cost for returns is the reason of the negative seller feedback.
Please help us to take a look at this negative feedback.
Thank you!
Seller_SKasGplQaKK28
Hellow，
Order ID:702-0961799-0141056,701-2190403-5709854,701-1210940-1510637,701-0430032-8746652,701-7397947-8760234,701-1749627-9735453,702-4798444-5463434,701-2855542-0957045,702-4818265-1066656,702-3589150-8560266,702-4444782-8586660,701-6354332-8997814,702-4422636-9910667,701-7265501-3760251,701-8311232-2894621,701-9091296-7636246,701-4515179-1169033,701-4741657-6158666,701-1430728-2532215,702-0649304-0117048,702-2741879-4866604,702-7489234-2456252,702-1011766-5607417
Feedback Comment: The above order resulted in a claim from the buyer due to lack of valid tracking information due to a Canada Post workers strike.
Seller_TWpGRr4J7WbbS
Thank you @Daryl_Amazon
Order ID:702-4249141-6223439
Case ID: 16863731091
Feedback Comment: i never received my item
Date of Submission: 2024-12-17
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Order ID: 701-8660312-9229856
Case ID: 16863409961
Feedback Comment: Never got it
Date of Submission: 2024-12-06
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Order ID:701-7905687-1084249
Case ID:16862240001
Feedback Comment: Where is my item and give me the refund right away..your business its look like scam
Date of Submission: 2024-12-05
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Order ID:702-5831939-1269813
Case ID:16863424341
Feedback Comment: Such a waste of time
Date of Submission: 2024-12-03
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Order ID: 701-4565106-7250646
Case ID: 16863346631
Feedback Comment: Package did not recieve
Date of Submission: 2024-11-30
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Order ID: 701-9458328-8184259
Case ID: 16863426821
Feedback Comment: Still haven’t gotten it
Date of Submission: 2024-12-03
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Order ID: 701-2992690-5637001
Case ID: 16862277161
Feedback Comment: Colis non reçu
Date of Submission: 2024-11-26
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Order ID: 702-5773964-8969853
Case ID: 16837448501
Feedback Comment: BE CAREFUL , READ COMMENTS They sent my packet by Purolator 13 days ago and it doesn't arrive, they say it's by Canada post strike, I think they are 2 different companies, I’m sure this is SCAM SCAM , If you read the comments, almost no one receives their package and GoodMood doesn't care
Date of Submission: 2024-12-13
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Order ID: 701-3907188-6886648
Case ID: 16862061391
Feedback Comment: Colis n'est pas reçu
Date of Submission: 2024-11-25
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Order ID: 702-4791117-4646651
Case ID: 16862337191
Feedback Comment:
I have no idea why the seller decided to use Canada post during the strike, it has been a month and a still haven’t received my package, it is sitting in a warehouse with no way of arriving at my house because the seller decided to ship with Canada post. I am extremely disappointed in the seller that knowing about the strike he still used Canada post
Date of Submission: 2024-11-24
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Order ID: 702-6503227-9458657
Case ID: 16863428121
Feedback Comment: Package delayed
Date of Submission: 2024-11-22
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Order ID: 702-4602696-7555403
Case ID: 16863485371
Feedback Comment: I want a refund
Date of Submission: 2024-11-20
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Order ID: 701-6061815-6155402
Case ID: 16862341231
Feedback Comment: Want refund did not receive parcel
Date of Submission: 2024-11-20
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Order ID: 701-0335363-5371433
Case ID: 16863490151
Feedback Comment: shi hasn’t arrived
Date of Submission: 2024-11-15
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Seller_qasj71wiEfnEp
Order ID: 701-6836719-7575448
Case ID: 16822882121
Feedback Comment: Very very sma
Date of Submission: 2024-12-09
Seller_qasj71wiEfnEp
Order ID: 702-3794794-0901013
Case ID: 16822907681
Feedback Comment: Prior to purchasing this item the delivery date stated I would receive it in a few days, and now the order indicates it won’t be here until after Christmas? I would not have ordered this item if I knew this.
Date of Submission: 2024/12/12
Seller_qasj71wiEfnEp
Order ID: 702-9184635-0472244
Case ID: 16822907691
Feedback Comment: Very bad customer service. Half of my order was cancelled and still don't know why as I paid for it in the first place. Tried to have some explanation, but never got an answer. That's too bad cause it was my employees Xmas gifts
Date of Submission: 2024-12-12
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Order ID: 702-7592152-3266637
Case ID: 16802340011
Feedback Comment: I would like a refund on this product as it will not arrive in time for Christmas due to the strike with Canada post As per the email received I am responding through Amazon Thanks
Date of Submission: 2024-12-09
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Order ID: 702-4151009-0518628
Case ID: 16802375411
Feedback Comment: I did not receive my package and I’m not sure it’s going to be delivered. I had wanted it for Christmas and I am not happy with being offered a 10% discount. I would like to be refunded in full.
Date of Submission: 2024-12-09
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Order ID: 702-1758794-2299467
Case ID: 16864724311
Feedback Comment: je ne l'ai jamais reçu cependant, il y a grève à poste canada
Date of Submission: 2024-12-18
Seller_VJmiy0qsC6BBA
Order ID: 701-9097323-1797063
Case ID: 16816027731
Feedback Comment: package hung up in postal system because of strike
Date of Submission: 2024/12/10
Seller_rD9y4CJYcbySm
@Daryl_AmazonWhat is the current situation on this? When do you expect the negative feedbacks will be removed?
Also, is there anything being done about the A-to-z claims affecting the seller's ODR due to the strike? It's bad enough I had to give over $6,300 in refunds so far, but to have the seller ODR affected by something that was out of our control is totally unfair.
With my account currently at risk of deactivation due to this problem, and the ODR at 1.9%, Amazon has stripped the buy box away from all of my listings as "punishment". This will result in little to no sales, which will further impact the ODR percentage. Do I really have to wait 2 months and lost sales before this situation will correct itself? This is not right. Please help us!
