Can't verify my address
I upgraded to professional selling plan and had to go thru identity check. everything is complete but address verification. when i go to address verification page it says “we need some additional information before you can confirm this address” and doesn’t let me confirm recipient name so they can send a postcard to verify my address. I contacted support and chatted them about it they couldn’t find a solution in 1 week and the case is still pending amazon action. they told me some bs answers like you can go to address verification page and confirm your address. they are not helping me. it says i have to solve this in 3 days or my account will be deactivated. I will attach a screenshot of the error message.
Can't verify my address
I upgraded to professional selling plan and had to go thru identity check. everything is complete but address verification. when i go to address verification page it says “we need some additional information before you can confirm this address” and doesn’t let me confirm recipient name so they can send a postcard to verify my address. I contacted support and chatted them about it they couldn’t find a solution in 1 week and the case is still pending amazon action. they told me some bs answers like you can go to address verification page and confirm your address. they are not helping me. it says i have to solve this in 3 days or my account will be deactivated. I will attach a screenshot of the error message.
11 replies
Atlas_Amazon
Hello @Seller_UcdhATAeylddu
Thank you for the information provided regarding the ongoing issues you have been experiencing with the address verification. I understand you have been receiving an error when you are attempting to have the post card sent to you. I do want to provide support as I understand it can be frustrating to experience this type of concern when you are trying to address the situation and prevent any disruptions to the account.
Have you attempted to open any kind of case with the details you have observed? We would recommend providing a screenshot of the error and the attempts you are making that include a date and time stamp for our team to review. Please provide the corresponding case ID and any other details you have to this situation so we may further understand and provide guidance on the next steps.
Best,
Atlas
