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Seller_1gg0EKa7Wgfdq

Product Details - Product Description is not updating! HELP!

Hello,

I am new to the Seller's community. I have been trying to update my product description for weeks now. It just won't update to the new text after save and finish. I have tried so many times already.

I contacted the support and I basically wasted over an hour talking to them while they were sending me from one assistant to another. And then finally one of them said that "he updated the product description" and it will show up in 24h. That was a complete lie. Next time I checked - it's still the same old description. I have no idea why it won't just update. It's so incredibly frustrating and time consuming. Can anyone give me any advise on what I should do?

Thank you

Elena

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Seller_1gg0EKa7Wgfdq

Product Details - Product Description is not updating! HELP!

Hello,

I am new to the Seller's community. I have been trying to update my product description for weeks now. It just won't update to the new text after save and finish. I have tried so many times already.

I contacted the support and I basically wasted over an hour talking to them while they were sending me from one assistant to another. And then finally one of them said that "he updated the product description" and it will show up in 24h. That was a complete lie. Next time I checked - it's still the same old description. I have no idea why it won't just update. It's so incredibly frustrating and time consuming. Can anyone give me any advise on what I should do?

Thank you

Elena

00
27 views
4 replies
Reply
4 replies
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Seller_rI7BZIczK8iAC
In reply to: Seller_1gg0EKa7Wgfdq’s post

Did YOU create that listing? And you want to change just the description, not the title?

00
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Seller_Sram36TnVt73c
In reply to: Seller_1gg0EKa7Wgfdq’s post

I'm facing the same thing right now with photos.

It may maybe that there are contributions from an older SKU if you changed the SKU over the years and those need to be removed by file upload to delete all contributions for that SKU.

I think.

00
user profile
Manny_Amazon
In reply to: Seller_1gg0EKa7Wgfdq’s post

Hello @Seller_1gg0EKa7Wgfdq,

Thanks for posting to the Forums. I've gone ahead and contacted my partner team and requested their assistance with reviewing this issue. I'll follow up as soon as I hear back from the team.

Regards,

- Manny

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Seller_1gg0EKa7Wgfdq

Product Details - Product Description is not updating! HELP!

Hello,

I am new to the Seller's community. I have been trying to update my product description for weeks now. It just won't update to the new text after save and finish. I have tried so many times already.

I contacted the support and I basically wasted over an hour talking to them while they were sending me from one assistant to another. And then finally one of them said that "he updated the product description" and it will show up in 24h. That was a complete lie. Next time I checked - it's still the same old description. I have no idea why it won't just update. It's so incredibly frustrating and time consuming. Can anyone give me any advise on what I should do?

Thank you

Elena

27 views
4 replies
00
Reply
user profile
Seller_1gg0EKa7Wgfdq

Product Details - Product Description is not updating! HELP!

Hello,

I am new to the Seller's community. I have been trying to update my product description for weeks now. It just won't update to the new text after save and finish. I have tried so many times already.

I contacted the support and I basically wasted over an hour talking to them while they were sending me from one assistant to another. And then finally one of them said that "he updated the product description" and it will show up in 24h. That was a complete lie. Next time I checked - it's still the same old description. I have no idea why it won't just update. It's so incredibly frustrating and time consuming. Can anyone give me any advise on what I should do?

Thank you

Elena

00
27 views
4 replies
Reply
user profile

Product Details - Product Description is not updating! HELP!

by Seller_1gg0EKa7Wgfdq

Hello,

I am new to the Seller's community. I have been trying to update my product description for weeks now. It just won't update to the new text after save and finish. I have tried so many times already.

I contacted the support and I basically wasted over an hour talking to them while they were sending me from one assistant to another. And then finally one of them said that "he updated the product description" and it will show up in 24h. That was a complete lie. Next time I checked - it's still the same old description. I have no idea why it won't just update. It's so incredibly frustrating and time consuming. Can anyone give me any advise on what I should do?

Thank you

Elena

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Seller_rI7BZIczK8iAC
In reply to: Seller_1gg0EKa7Wgfdq’s post

Did YOU create that listing? And you want to change just the description, not the title?

00
user profile
Seller_Sram36TnVt73c
In reply to: Seller_1gg0EKa7Wgfdq’s post

I'm facing the same thing right now with photos.

It may maybe that there are contributions from an older SKU if you changed the SKU over the years and those need to be removed by file upload to delete all contributions for that SKU.

I think.

00
user profile
Manny_Amazon
In reply to: Seller_1gg0EKa7Wgfdq’s post

Hello @Seller_1gg0EKa7Wgfdq,

Thanks for posting to the Forums. I've gone ahead and contacted my partner team and requested their assistance with reviewing this issue. I'll follow up as soon as I hear back from the team.

Regards,

- Manny

00
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Seller_rI7BZIczK8iAC
In reply to: Seller_1gg0EKa7Wgfdq’s post

Did YOU create that listing? And you want to change just the description, not the title?

00
user profile
Seller_rI7BZIczK8iAC
In reply to: Seller_1gg0EKa7Wgfdq’s post

Did YOU create that listing? And you want to change just the description, not the title?

00
Reply
user profile
Seller_Sram36TnVt73c
In reply to: Seller_1gg0EKa7Wgfdq’s post

I'm facing the same thing right now with photos.

It may maybe that there are contributions from an older SKU if you changed the SKU over the years and those need to be removed by file upload to delete all contributions for that SKU.

I think.

00
user profile
Seller_Sram36TnVt73c
In reply to: Seller_1gg0EKa7Wgfdq’s post

I'm facing the same thing right now with photos.

It may maybe that there are contributions from an older SKU if you changed the SKU over the years and those need to be removed by file upload to delete all contributions for that SKU.

I think.

00
Reply
user profile
Manny_Amazon
In reply to: Seller_1gg0EKa7Wgfdq’s post

Hello @Seller_1gg0EKa7Wgfdq,

Thanks for posting to the Forums. I've gone ahead and contacted my partner team and requested their assistance with reviewing this issue. I'll follow up as soon as I hear back from the team.

Regards,

- Manny

00
user profile
Manny_Amazon
In reply to: Seller_1gg0EKa7Wgfdq’s post

Hello @Seller_1gg0EKa7Wgfdq,

Thanks for posting to the Forums. I've gone ahead and contacted my partner team and requested their assistance with reviewing this issue. I'll follow up as soon as I hear back from the team.

Regards,

- Manny

00
Reply
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