Just as I was shutting down the office for Christmas I had a notification that a competitor has claimed against my ASIN. For nearly 2 weeks I have been banging my head against the wall trying to get it lifted. A very depressing and distracted Christmas period.
What I find truly baffling is the pictures showing on their registered design are not even the same shape product AND my supplier holds a PATENT for this product in the EU!
I submit these documents through the appeals process to Amazon and every time they just reply back with the super unhelpful copy-and-paste response saying I need a letter of authorisation from the rights holder.
In addition to this there are dozens of other sellers offering a similar item, some of which sell WAY more than me so it really feels like I have been unfairly targeted.
Does anyone know how broad of a spectrum of products does a Design Right even cover? it seems Amazon support doesn't even know the answer to this.
For example if you registered a design right for a cat shaped plate, could you only hold authority over all cat shaped plates, or could you claim against any plates of any kind? If the latter is true then there should be ZERO other products in the category my product is in, the design right holder who has claimed against me should be the ONLY listing on offer!!
A sincere thank you in advance to anyone who is able to offer any help.
