Unable to fix obvious error in ASIN B0BQ8NDLDL Title and Brand Name (Canada Catalogue)
Hello
ASIN B0BQ8NDLDL in the Amazon Canada Marketplace was removed from the catalogue as the brand name was incorrectly listed as GENERIC instead of DEWALT. I have tried to reinstate the listing, but am unable to because the system doesn't allow me to recreate the listing with the correct name - it expects me to create it with the incorrect brand name GENERIC.

I didn't create the detail page originally, but am trying to fix it, but to no avail. I put in a request to change the brand name on my end to fix it:
Current Brand Name: Generic
Proposed Brand Name: DEWALT
Current Title: "Dewalt compact series"
Proposed Title: "DEWALT DCK4050M2 20V MAX XR Brushless Combo Kit 4-Tool with Two (2) 4Ah Batteries, Charger and Bag"
I reached out to Seller Support via CASE ID 15264591011, but of course I am getting non-stop generic replies as always. Is it really become impossible to fix an obvious brand name and title error in 2024? Any suggestions?
In the past, Moderator @Daryl_Amazon was able to connect me to a catalogue specialist to get it fixed - which was amazing. Unfortunately he seems to be on holidays or has left the company (hasn't replied to any posts for a month now). Is there any other Moderator who can look into this for me?
@Charly_Amazon, @Stevie_Amazon ?
Thanks!
Unable to fix obvious error in ASIN B0BQ8NDLDL Title and Brand Name (Canada Catalogue)
Hello
ASIN B0BQ8NDLDL in the Amazon Canada Marketplace was removed from the catalogue as the brand name was incorrectly listed as GENERIC instead of DEWALT. I have tried to reinstate the listing, but am unable to because the system doesn't allow me to recreate the listing with the correct name - it expects me to create it with the incorrect brand name GENERIC.

I didn't create the detail page originally, but am trying to fix it, but to no avail. I put in a request to change the brand name on my end to fix it:
Current Brand Name: Generic
Proposed Brand Name: DEWALT
Current Title: "Dewalt compact series"
Proposed Title: "DEWALT DCK4050M2 20V MAX XR Brushless Combo Kit 4-Tool with Two (2) 4Ah Batteries, Charger and Bag"
I reached out to Seller Support via CASE ID 15264591011, but of course I am getting non-stop generic replies as always. Is it really become impossible to fix an obvious brand name and title error in 2024? Any suggestions?
In the past, Moderator @Daryl_Amazon was able to connect me to a catalogue specialist to get it fixed - which was amazing. Unfortunately he seems to be on holidays or has left the company (hasn't replied to any posts for a month now). Is there any other Moderator who can look into this for me?
@Charly_Amazon, @Stevie_Amazon ?
Thanks!
5 replies
Christine_Amazon
Hello @Seller_zflMolnVo8Ayk
Christine from Amazon forums here.
I would like to inform you that I checked the case ID 15264591011, and confirm a resolution has provided with a workaround for this issue.
I do recommend you to take a look on this case and if after following the instruction provided your issues persist, let us know to further assist you.
Christine