A-Z Claim Rejected / ODR Affected even when buyer confirmed delivery
Any advice here. I know A-Z Claims are a Scam as it is, however, we had a (Amazon Label) A-Z Claim go against us after agreeing with the buyer to send a replacement. Buyer opened A-Z when item was in transit and closed in their favour. The item arrived the next day and the buyer messaged to say thanks item has arrived. We Appealed the A-Z claim and it has been rejected with ODR score affected.
I knew A-Z claims was harsh but I never knew Amazon was literally thieving from us
A-Z Claim Rejected / ODR Affected even when buyer confirmed delivery
Any advice here. I know A-Z Claims are a Scam as it is, however, we had a (Amazon Label) A-Z Claim go against us after agreeing with the buyer to send a replacement. Buyer opened A-Z when item was in transit and closed in their favour. The item arrived the next day and the buyer messaged to say thanks item has arrived. We Appealed the A-Z claim and it has been rejected with ODR score affected.
I knew A-Z claims was harsh but I never knew Amazon was literally thieving from us
7 replies
Seller_zDUw7ekrB6OEy
Your problem here is that the original order tracking will show as undelivered and that is all that Amazon will look at. You should never send a replacement but refund the buyer and ask them to reorder.
Seller_PU8ypkNZEJU9p
Cancelled original Label and re-bought. Tracking even shows delivered but they are saying 'I Posted after the dispatch date' ridiculous
