@Stevie_Amazon

My seller account was deactivated on May 10th due to violation of variation policies

I sell my own trademark brand of decorative tapes which come in different colors, patterns and sizes. I never believed my variations weren't correctly done when reading the policy

But now my account has been deactivated

I have been thrown in an endless loop to reactivate my account with no chance to appeal with POA.

Account health calls arent helpful at all and each time I speak to someone I get a different suggestion on how to try to re activate. Most of them tell me that I need to prove I never violate amazon policy in the first place. I have tried to send appeals outlining root cause, how i rectified the issue and POA. So far none of my appeals have been accepted.

Prior to deactivation, I had policy violation notices in regard t violation of variations policy earlier this month. I acknowledged this violation and attempted to just take out all child asins from variations to be on the safe side. Each time i re read their variation policy, i find that it can be up to interpretation.

But then my account got suspended. I have a seller case to confirm that my FBA ASINS are no longer part of any variation, so these don't violate any policy

But each time i submit an appeal it gets rejected

I keep getting these messages :

This is Arthur from Amazon’s Account Health Support. I understand you needed guidance on how to reactivate your account

I've reviewed your information and found that we are only able to reinstate your account if there is evidence the enforcement was taken in error.

You may submit the following to appeal for an account reactivation:

-- How you have not misused ASIN variations.

-- Evidence that shows that your account complies with our variation policy.

======

but in fact i acknowledged the variation violations when I got the notices and reached out for support to rectify the problem. But days later my account was deactivated.

now it seems im supposed to say i never violated policy at all and that I need to prove this. How can I prove this? All of my ASINS are stranded now and are not in any variation family now.

Does someone have any insight on this or if this is a common problem with sellers now?