Canada, Classified as Class II Medical Device and Request for Medical Device License (MDL)
Three of our listings in Canada Marketplace were Classified as Class II Medical Devices. It's been two months now, and our listings are still down, and we're unable to sell them.
We have sent numerous appeals, and all we have received is that they have been reviewed by the Internal Team, days become weeks and now it has been 2 months already. Our product is not a medical device, and we make no such claims. Before listing, our legal consultant thoroughly reviewed the product for potential Amazon policy violations and confirmed its compliance. We asked Amazon what triggers the issue and we got no response about it.
It has been 2 months that we have not been able to sell our products but we are seeing multiple pages in the Amazon catalog that sell the same product as ours.
I kindly asked that this case be escalated to ensure a prompt response.
ASINs: B000U7XJO2 B017ZQ68HK B01CINDA44
Case IDs: 16861252301 16836517841 16861260031
Canada, Classified as Class II Medical Device and Request for Medical Device License (MDL)
Three of our listings in Canada Marketplace were Classified as Class II Medical Devices. It's been two months now, and our listings are still down, and we're unable to sell them.
We have sent numerous appeals, and all we have received is that they have been reviewed by the Internal Team, days become weeks and now it has been 2 months already. Our product is not a medical device, and we make no such claims. Before listing, our legal consultant thoroughly reviewed the product for potential Amazon policy violations and confirmed its compliance. We asked Amazon what triggers the issue and we got no response about it.
It has been 2 months that we have not been able to sell our products but we are seeing multiple pages in the Amazon catalog that sell the same product as ours.
I kindly asked that this case be escalated to ensure a prompt response.
ASINs: B000U7XJO2 B017ZQ68HK B01CINDA44
Case IDs: 16861252301 16836517841 16861260031
1 reply
JiAlex_Amazon
Hello @Seller_cONyhq4JcZ3Q1
Please note that our teams and support teams cannot intervene or influence their decision, in accordance to our policy. At this moment, our advice will be for you to review performance notification, and it is available, proceed with appeal process.
Any assistance, don’t hesitate to reach out to our support channel.
Regards,
JiAlex
