💡Account Level Reserves: Your Complete Guide 📚
Hi Sellers!
We know how important cash flow is to your business. Let's break down everything you need to know about Account Level Reserves and share some pro tips to help you get paid faster!
What Are Account Level Reserves? Account Level Reserves are temporary holds on your funds that help protect both sellers and buyers in the Amazon marketplace. These reserves ensure coverage for potential:
- A-to-z Guarantee claims
- Customer chargebacks
- Refunds
- Tax withholding requirements (where applicable)
Common Reasons for Account Level Reserves:
1. Active A-to-z Claims
- Funds held until claim resolution (typically 14+ days)
- Reserve matches claim amount
- Release occurs after claim processing
2. Recent Chargebacks
- Applies to transactions within past 90 days
- Holds remain until chargeback resolution
- Amount matches disputed transaction
3. Performance Metrics
- Reserves may increase with lower metrics
- Reflects higher risk of claims/returns
- Regular monitoring via Account Health dashboard recommended
4. Account Review Status
- Common for new sellers
- Applies during unexpected activity changes
- May affect accounts with extended delivery times
5. Tax Requirements
- Varies by marketplace
- Based on local regulations
- Depends on tax registration status
Understanding Reserve Timing:
- Standard period: 7 days after delivery (DD+7)
- Example Timeline: Sale date, January 1 -> Delivery date, January 6 -> Typical release date, January 14
Important Note: Multiple reserves can stack. For instance, a $40 chargeback plus a $20 A-to-z claim equals a $60 total reserve.
Understanding Reserve Amounts:
- Reserves are dynamic and adjust with your sales volume
- New sellers often see 100% of funds held initially
- Funds are released based on each shipment's delivery date
Pro Tips for Managing Reserves 🚀
- Ship orders promptly and confirm dispatch in Manage Orders
- Always provide valid tracking numbers
- Use integrated carriers (they typically deliver faster than estimated dates)
- Resolve claims or chargebacks quickly
- Monitor Account Health regularly
How We Track Deliveries
- Integrated shipping providers: Actual delivery date is used
- Non-integrated carriers: Latest estimated delivery date (EDD) applies
Need More Help?
- Check out our help pages on Account level reserves and Getting paid
- Explore our Seller University module on refund and payment troubleshooting
- Visit our comprehensive guide to Shipping performance and Account Health
Important note: Account Level Reserves are set on an individual basis and can be dependent on multiple factors specific to each seller's situation. While following best practices for shipping and order management is always recommended, reserve periods and amounts may vary based on your individual account circumstances.
What strategies have you found most effective in managing your account reserves? Let's learn from each other!
💬 Have questions about Account Level Reserves? Share them below!
💡Account Level Reserves: Your Complete Guide 📚
Hi Sellers!
We know how important cash flow is to your business. Let's break down everything you need to know about Account Level Reserves and share some pro tips to help you get paid faster!
What Are Account Level Reserves? Account Level Reserves are temporary holds on your funds that help protect both sellers and buyers in the Amazon marketplace. These reserves ensure coverage for potential:
- A-to-z Guarantee claims
- Customer chargebacks
- Refunds
- Tax withholding requirements (where applicable)
Common Reasons for Account Level Reserves:
1. Active A-to-z Claims
- Funds held until claim resolution (typically 14+ days)
- Reserve matches claim amount
- Release occurs after claim processing
2. Recent Chargebacks
- Applies to transactions within past 90 days
- Holds remain until chargeback resolution
- Amount matches disputed transaction
3. Performance Metrics
- Reserves may increase with lower metrics
- Reflects higher risk of claims/returns
- Regular monitoring via Account Health dashboard recommended
4. Account Review Status
- Common for new sellers
- Applies during unexpected activity changes
- May affect accounts with extended delivery times
5. Tax Requirements
- Varies by marketplace
- Based on local regulations
- Depends on tax registration status
Understanding Reserve Timing:
- Standard period: 7 days after delivery (DD+7)
- Example Timeline: Sale date, January 1 -> Delivery date, January 6 -> Typical release date, January 14
Important Note: Multiple reserves can stack. For instance, a $40 chargeback plus a $20 A-to-z claim equals a $60 total reserve.
Understanding Reserve Amounts:
- Reserves are dynamic and adjust with your sales volume
- New sellers often see 100% of funds held initially
- Funds are released based on each shipment's delivery date
Pro Tips for Managing Reserves 🚀
- Ship orders promptly and confirm dispatch in Manage Orders
- Always provide valid tracking numbers
- Use integrated carriers (they typically deliver faster than estimated dates)
- Resolve claims or chargebacks quickly
- Monitor Account Health regularly
How We Track Deliveries
- Integrated shipping providers: Actual delivery date is used
- Non-integrated carriers: Latest estimated delivery date (EDD) applies
Need More Help?
- Check out our help pages on Account level reserves and Getting paid
- Explore our Seller University module on refund and payment troubleshooting
- Visit our comprehensive guide to Shipping performance and Account Health
Important note: Account Level Reserves are set on an individual basis and can be dependent on multiple factors specific to each seller's situation. While following best practices for shipping and order management is always recommended, reserve periods and amounts may vary based on your individual account circumstances.
What strategies have you found most effective in managing your account reserves? Let's learn from each other!
💬 Have questions about Account Level Reserves? Share them below!
