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Seller_IizgcIianAetx

Buy Shipping through Seller Central -Package lost

hello,

i buy the packaging labels from the seller central, use mainly UPS.

it happened now twice, that the package gets lost or arrived, but customer claims it was not. I tried to open a claim with UPS directly but they ask that i apply the claim with the party that i purshased the label from, in this case Amazon. I dont see any process for these incidents, can anyone guide on a solution

Thank you

Roland

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2 replies
Tags:Seller fulfilled, Shipping labels, UPS
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user profile
Seller_IizgcIianAetx

Buy Shipping through Seller Central -Package lost

hello,

i buy the packaging labels from the seller central, use mainly UPS.

it happened now twice, that the package gets lost or arrived, but customer claims it was not. I tried to open a claim with UPS directly but they ask that i apply the claim with the party that i purshased the label from, in this case Amazon. I dont see any process for these incidents, can anyone guide on a solution

Thank you

Roland

Tags:Seller fulfilled, Shipping labels, UPS
00
17 views
2 replies
Reply
2 replies
user profile
Seller_z3XfkorVSmnEY

Since you purchased the shipping with Amazon's Buy Shipping, you direct the customer to file an INR/A-Z claim (item not received). When/if Amazon funds it and takes $$ from your account you appeal with proof that you shipped on time.

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user profile
Seller_IizgcIianAetx

Buy Shipping through Seller Central -Package lost

hello,

i buy the packaging labels from the seller central, use mainly UPS.

it happened now twice, that the package gets lost or arrived, but customer claims it was not. I tried to open a claim with UPS directly but they ask that i apply the claim with the party that i purshased the label from, in this case Amazon. I dont see any process for these incidents, can anyone guide on a solution

Thank you

Roland

17 views
2 replies
Tags:Seller fulfilled, Shipping labels, UPS
00
Reply
user profile
Seller_IizgcIianAetx

Buy Shipping through Seller Central -Package lost

hello,

i buy the packaging labels from the seller central, use mainly UPS.

it happened now twice, that the package gets lost or arrived, but customer claims it was not. I tried to open a claim with UPS directly but they ask that i apply the claim with the party that i purshased the label from, in this case Amazon. I dont see any process for these incidents, can anyone guide on a solution

Thank you

Roland

Tags:Seller fulfilled, Shipping labels, UPS
00
17 views
2 replies
Reply
user profile

Buy Shipping through Seller Central -Package lost

by Seller_IizgcIianAetx

hello,

i buy the packaging labels from the seller central, use mainly UPS.

it happened now twice, that the package gets lost or arrived, but customer claims it was not. I tried to open a claim with UPS directly but they ask that i apply the claim with the party that i purshased the label from, in this case Amazon. I dont see any process for these incidents, can anyone guide on a solution

Thank you

Roland

Tags:Seller fulfilled, Shipping labels, UPS
00
17 views
2 replies
Reply
2 replies
2 replies
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Seller_z3XfkorVSmnEY

Since you purchased the shipping with Amazon's Buy Shipping, you direct the customer to file an INR/A-Z claim (item not received). When/if Amazon funds it and takes $$ from your account you appeal with proof that you shipped on time.

00
Follow this discussion to be notified of new activity
user profile
Seller_z3XfkorVSmnEY

Since you purchased the shipping with Amazon's Buy Shipping, you direct the customer to file an INR/A-Z claim (item not received). When/if Amazon funds it and takes $$ from your account you appeal with proof that you shipped on time.

00
user profile
Seller_z3XfkorVSmnEY

Since you purchased the shipping with Amazon's Buy Shipping, you direct the customer to file an INR/A-Z claim (item not received). When/if Amazon funds it and takes $$ from your account you appeal with proof that you shipped on time.

00
Reply
Follow this discussion to be notified of new activity