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Seller_JxJ3H9CY2ciA6

Conflicting Information About Aged Inventory Removal – Need Help

Hi everyone,

I’m hoping someone can help or share some insight. I’ve received multiple emails from Amazon stating that my aged inventory will be removed from the fulfilment centre if I don’t take action.

However, I have disabled the Automated Fulfillable Inventory settings in my account, and I’ve also spoken to an Amazon support agent via chat, who clearly confirmed that my inventory will not be removed as long as those settings are turned off and I’m okay with the long-term storage fees — which I am.

Despite that, I’m still receiving repeated removal warning emails, and when I contact support again, I get standard copy-paste replies that don't actually address the issue or provide a solution.

I’m just trying to make sure that my inventory won’t be removed, since I’m happy to pay the storage fees. I’ve asked for a clear written confirmation and escalation, but I’m still not getting a consistent answer.

Has anyone experienced this? Or does anyone know the right steps to escalate this to someone who can properly confirm that my inventory will stay in the fulfilment centre?

Any advice would be really appreciated! Thanks so much in advance.

49 views
14 replies
Tags:Inventory
00
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user profile
Seller_JxJ3H9CY2ciA6

Conflicting Information About Aged Inventory Removal – Need Help

Hi everyone,

I’m hoping someone can help or share some insight. I’ve received multiple emails from Amazon stating that my aged inventory will be removed from the fulfilment centre if I don’t take action.

However, I have disabled the Automated Fulfillable Inventory settings in my account, and I’ve also spoken to an Amazon support agent via chat, who clearly confirmed that my inventory will not be removed as long as those settings are turned off and I’m okay with the long-term storage fees — which I am.

Despite that, I’m still receiving repeated removal warning emails, and when I contact support again, I get standard copy-paste replies that don't actually address the issue or provide a solution.

I’m just trying to make sure that my inventory won’t be removed, since I’m happy to pay the storage fees. I’ve asked for a clear written confirmation and escalation, but I’m still not getting a consistent answer.

Has anyone experienced this? Or does anyone know the right steps to escalate this to someone who can properly confirm that my inventory will stay in the fulfilment centre?

Any advice would be really appreciated! Thanks so much in advance.

Tags:Inventory
00
49 views
14 replies
Reply
14 replies
user profile
Seller_4UClVQ6omP32U

why is it such a big deal? if removed then just send it back in? It's very easy to send back in - literally don't even need to repack and it's only $5 each

01
user profile
Ken_Amazon

Hi @Seller_JxJ3H9CY2ciA6,

Thank you for your post.

Can you share me the case ID of your case?

Ken

00
user profile
Seller_Gza824Ep58QFg

Hello Putbi,

I have the same issue. Even i can't open any case about that. I couldn't find Amazon support e-mail because i want to add some screenshots. Do you know any support e-mail address for Amazon AU?

Thanks in advance.

00
user profile
Seller_5y7Itc7SDZ00U

Hi, me too in same situation.

Accordance with mail, I am preparing dispose

but the inventoy impacted is not clear for me.

Though they define aged inventory as over 270 days

, they say "we have identified that you have aged inventory which has been in our fulfilment centres for over 365 days."

so which inventoy aged 270 or 365 days will be impacted this time?

00
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user profile
Seller_JxJ3H9CY2ciA6

Conflicting Information About Aged Inventory Removal – Need Help

Hi everyone,

I’m hoping someone can help or share some insight. I’ve received multiple emails from Amazon stating that my aged inventory will be removed from the fulfilment centre if I don’t take action.

However, I have disabled the Automated Fulfillable Inventory settings in my account, and I’ve also spoken to an Amazon support agent via chat, who clearly confirmed that my inventory will not be removed as long as those settings are turned off and I’m okay with the long-term storage fees — which I am.

Despite that, I’m still receiving repeated removal warning emails, and when I contact support again, I get standard copy-paste replies that don't actually address the issue or provide a solution.

I’m just trying to make sure that my inventory won’t be removed, since I’m happy to pay the storage fees. I’ve asked for a clear written confirmation and escalation, but I’m still not getting a consistent answer.

Has anyone experienced this? Or does anyone know the right steps to escalate this to someone who can properly confirm that my inventory will stay in the fulfilment centre?

Any advice would be really appreciated! Thanks so much in advance.

49 views
14 replies
Tags:Inventory
00
Reply
user profile
Seller_JxJ3H9CY2ciA6

Conflicting Information About Aged Inventory Removal – Need Help

Hi everyone,

I’m hoping someone can help or share some insight. I’ve received multiple emails from Amazon stating that my aged inventory will be removed from the fulfilment centre if I don’t take action.

However, I have disabled the Automated Fulfillable Inventory settings in my account, and I’ve also spoken to an Amazon support agent via chat, who clearly confirmed that my inventory will not be removed as long as those settings are turned off and I’m okay with the long-term storage fees — which I am.

Despite that, I’m still receiving repeated removal warning emails, and when I contact support again, I get standard copy-paste replies that don't actually address the issue or provide a solution.

I’m just trying to make sure that my inventory won’t be removed, since I’m happy to pay the storage fees. I’ve asked for a clear written confirmation and escalation, but I’m still not getting a consistent answer.

Has anyone experienced this? Or does anyone know the right steps to escalate this to someone who can properly confirm that my inventory will stay in the fulfilment centre?

Any advice would be really appreciated! Thanks so much in advance.

Tags:Inventory
00
49 views
14 replies
Reply
user profile

Conflicting Information About Aged Inventory Removal – Need Help

by Seller_JxJ3H9CY2ciA6

Hi everyone,

I’m hoping someone can help or share some insight. I’ve received multiple emails from Amazon stating that my aged inventory will be removed from the fulfilment centre if I don’t take action.

However, I have disabled the Automated Fulfillable Inventory settings in my account, and I’ve also spoken to an Amazon support agent via chat, who clearly confirmed that my inventory will not be removed as long as those settings are turned off and I’m okay with the long-term storage fees — which I am.

Despite that, I’m still receiving repeated removal warning emails, and when I contact support again, I get standard copy-paste replies that don't actually address the issue or provide a solution.

I’m just trying to make sure that my inventory won’t be removed, since I’m happy to pay the storage fees. I’ve asked for a clear written confirmation and escalation, but I’m still not getting a consistent answer.

Has anyone experienced this? Or does anyone know the right steps to escalate this to someone who can properly confirm that my inventory will stay in the fulfilment centre?

Any advice would be really appreciated! Thanks so much in advance.

Tags:Inventory
00
49 views
14 replies
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14 replies
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Seller_4UClVQ6omP32U

why is it such a big deal? if removed then just send it back in? It's very easy to send back in - literally don't even need to repack and it's only $5 each

01
user profile
Ken_Amazon

Hi @Seller_JxJ3H9CY2ciA6,

Thank you for your post.

Can you share me the case ID of your case?

Ken

00
user profile
Seller_Gza824Ep58QFg

Hello Putbi,

I have the same issue. Even i can't open any case about that. I couldn't find Amazon support e-mail because i want to add some screenshots. Do you know any support e-mail address for Amazon AU?

Thanks in advance.

00
user profile
Seller_5y7Itc7SDZ00U

Hi, me too in same situation.

Accordance with mail, I am preparing dispose

but the inventoy impacted is not clear for me.

Though they define aged inventory as over 270 days

, they say "we have identified that you have aged inventory which has been in our fulfilment centres for over 365 days."

so which inventoy aged 270 or 365 days will be impacted this time?

00
Follow this discussion to be notified of new activity
user profile
Seller_4UClVQ6omP32U

why is it such a big deal? if removed then just send it back in? It's very easy to send back in - literally don't even need to repack and it's only $5 each

01
user profile
Seller_4UClVQ6omP32U

why is it such a big deal? if removed then just send it back in? It's very easy to send back in - literally don't even need to repack and it's only $5 each

01
Reply
user profile
Ken_Amazon

Hi @Seller_JxJ3H9CY2ciA6,

Thank you for your post.

Can you share me the case ID of your case?

Ken

00
user profile
Ken_Amazon

Hi @Seller_JxJ3H9CY2ciA6,

Thank you for your post.

Can you share me the case ID of your case?

Ken

00
Reply
user profile
Seller_Gza824Ep58QFg

Hello Putbi,

I have the same issue. Even i can't open any case about that. I couldn't find Amazon support e-mail because i want to add some screenshots. Do you know any support e-mail address for Amazon AU?

Thanks in advance.

00
user profile
Seller_Gza824Ep58QFg

Hello Putbi,

I have the same issue. Even i can't open any case about that. I couldn't find Amazon support e-mail because i want to add some screenshots. Do you know any support e-mail address for Amazon AU?

Thanks in advance.

00
Reply
user profile
Seller_5y7Itc7SDZ00U

Hi, me too in same situation.

Accordance with mail, I am preparing dispose

but the inventoy impacted is not clear for me.

Though they define aged inventory as over 270 days

, they say "we have identified that you have aged inventory which has been in our fulfilment centres for over 365 days."

so which inventoy aged 270 or 365 days will be impacted this time?

00
user profile
Seller_5y7Itc7SDZ00U

Hi, me too in same situation.

Accordance with mail, I am preparing dispose

but the inventoy impacted is not clear for me.

Though they define aged inventory as over 270 days

, they say "we have identified that you have aged inventory which has been in our fulfilment centres for over 365 days."

so which inventoy aged 270 or 365 days will be impacted this time?

00
Reply
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