Amazon seller account has been deactivated
Hi all,
My account has been deactivated on 8th of Feb 2021 with the email below:
Your Amazon seller account has been deactivated. Your listings have been removed. Funds will not be transferred to you but will be held in your account while we work with you to address this issue. Please ship any open orders to avoid further impact to your account.
Why is this happening?
Your Amazon seller account has been deactivated in accordance with section 3 of Amazon’s Business Solutions Agreement. This decision was made after reviewing both your account and the information provided.
What happens if my account is not reactivated?
You have 90 days after receiving this notification to either provide a valid appeal or choose not to appeal. After that time, you may contact disbursement-appeals@amazon.co.uk to request your funds. We will conduct a separate investigation to evaluate your account. The policies we put in place are to protect our customers and selling partners. If we find that you have engaged in deceptive, fraudulent, or illegal activity; or have abused our systems or repeatedly violated our Policies, we may withhold some or all funds in your account.
We may not respond to further emails about this issue.
Sincerely,
Amazon Services Europe
then i submit these documents:
UK Company House registration document
Bank account verification document from the bank
Scanned passport
id-card fron and back
credit card statement which used while registration
after that i received the same email i put above.
then i submit on 9th of Feb
Bank account documents
Certificate of incorporation of a private limited company provided by
Companies House UK
then 12th of Feb i submit
Companies House certificates
Address Proof
ID card - front and back
Passport scan copy.
I wait till 14th of June and submit 3 months bank account statements
then I received the email below:
We received your submission but do not have enough information to reactivate your account at this time. We may not respond to further emails about this issue.
Why is this happening?
Your Amazon seller account has been deactivated in accordance with section 3 of Amazon’s Business Solutions Agreement. This decision was made after reviewing both your account and the information provided. For more information, review the Amazon Services Business Solutions Agreement:
https://sellercentral.amazon.co.uk/gp/help/external/G1791
Funds will not be transferred to you at this time; however, 90 days following this notification you may contact disbursement-appeals@amazon.co.uk to request a disbursement. We will conduct a separate investigation to evaluate your account. The policies we put in place are to protect our customers and selling partners. If we find that you have engaged in deceptive, fraudulent, or illegal activity; or have abused our systems or repeatedly violated our policies, we may withhold some or all funds in your account.
Sincerely,
Seller Performance Team
Amazon.co.uk
once i received the email i submit these documents again on 14th of June:
1- Company certification document issued by Companies House UK
2- Change of registered address document issued by Companies House UK
3- Company current status issued by Companies House .gov.uk https://find-and-update.company-information.service.gov.uk/company/xxxxxx
4- Company active person passport
5- Bank account statements (3 files)
has been 8 days after i submit latest Appeal and still didn’t understand what Amazon needs to activate/verify my account.
Do you have any suggestions?
Note: Meaninglessly i can not open a new case. I tried 6 times but all my cases closed with an automated reply below:
Hello,
This email address is not the correct channel to submit an appeal. Please follow the instructions below to resubmit your appeal to the correct channel…
…
weird!
Amazon seller account has been deactivated
Hi all,
My account has been deactivated on 8th of Feb 2021 with the email below:
Your Amazon seller account has been deactivated. Your listings have been removed. Funds will not be transferred to you but will be held in your account while we work with you to address this issue. Please ship any open orders to avoid further impact to your account.
Why is this happening?
Your Amazon seller account has been deactivated in accordance with section 3 of Amazon’s Business Solutions Agreement. This decision was made after reviewing both your account and the information provided.
What happens if my account is not reactivated?
You have 90 days after receiving this notification to either provide a valid appeal or choose not to appeal. After that time, you may contact disbursement-appeals@amazon.co.uk to request your funds. We will conduct a separate investigation to evaluate your account. The policies we put in place are to protect our customers and selling partners. If we find that you have engaged in deceptive, fraudulent, or illegal activity; or have abused our systems or repeatedly violated our Policies, we may withhold some or all funds in your account.
We may not respond to further emails about this issue.
Sincerely,
Amazon Services Europe
then i submit these documents:
UK Company House registration document
Bank account verification document from the bank
Scanned passport
id-card fron and back
credit card statement which used while registration
after that i received the same email i put above.
then i submit on 9th of Feb
Bank account documents
Certificate of incorporation of a private limited company provided by
Companies House UK
then 12th of Feb i submit
Companies House certificates
Address Proof
ID card - front and back
Passport scan copy.
I wait till 14th of June and submit 3 months bank account statements
then I received the email below:
We received your submission but do not have enough information to reactivate your account at this time. We may not respond to further emails about this issue.
Why is this happening?
Your Amazon seller account has been deactivated in accordance with section 3 of Amazon’s Business Solutions Agreement. This decision was made after reviewing both your account and the information provided. For more information, review the Amazon Services Business Solutions Agreement:
https://sellercentral.amazon.co.uk/gp/help/external/G1791
Funds will not be transferred to you at this time; however, 90 days following this notification you may contact disbursement-appeals@amazon.co.uk to request a disbursement. We will conduct a separate investigation to evaluate your account. The policies we put in place are to protect our customers and selling partners. If we find that you have engaged in deceptive, fraudulent, or illegal activity; or have abused our systems or repeatedly violated our policies, we may withhold some or all funds in your account.
Sincerely,
Seller Performance Team
Amazon.co.uk
once i received the email i submit these documents again on 14th of June:
1- Company certification document issued by Companies House UK
2- Change of registered address document issued by Companies House UK
3- Company current status issued by Companies House .gov.uk https://find-and-update.company-information.service.gov.uk/company/xxxxxx
4- Company active person passport
5- Bank account statements (3 files)
has been 8 days after i submit latest Appeal and still didn’t understand what Amazon needs to activate/verify my account.
Do you have any suggestions?
Note: Meaninglessly i can not open a new case. I tried 6 times but all my cases closed with an automated reply below:
Hello,
This email address is not the correct channel to submit an appeal. Please follow the instructions below to resubmit your appeal to the correct channel…
…
weird!
38 replies
Seller_NoMNQDGnEW5Bx
Is there something missing cos none of these emails mention submitting documents, what happened before that email in February?
Seller_ERAI5cuMoZpOS
Do you have a second account? or another person at your address selling on amazon?
Seller_PlUJ98EWJlXyY
Hello @falmendi, we understand that your account is deactivated as you’ve violated the section 3 of Amazon Business Solutions Agreement. Thank you @Sequin and @TCGplugUK for your suggestions.
Authenticity is one of the most important policy of Amazon. Sellers on Amazon are expected to sale and deal in products that are sourced from authorized suppliers of the brand. If any product is listed under any brand name, sellers are expected to possess the necessary authorization of these products to be able to sale it on the platform.
As your account got deactivated you need to understand the reason for receiving the notification, we would suggests that you check the listings on offer, the product detail page, the branding of the product, the description of the product as mentioned in your product description page. This will help you understand the cause of the account being deactivated for a potential authenticity issue.
A plan of action must contain clear and concise answers for the below questions.
What was the root cause that led to the issue?
• Did you have the approval to list the brands/products that were flagged?
• If yes, do you have the invoices, authorization letter or brand approval certificate to sell them?
• If the products that led to the issue were generic in nature, why did you list them under a branded name?
What actions will you or have you taken to resolve the issue?
• Provide an explanation about what were your immediate steps when you received a notification.
• The changes you could make at that point.
What steps will you take to prevent future issues?
• What is the process you will follow while sourcing branded items?
• How will you identify trusted suppliers?
• How will you avoid listing branded items if you are not authorized to sell them?
Do not forget to send the Invoices/Authorization documents/Brand Approval Letter or the documents proving you are authorized to sell those items along with the plan of action.
- Copies of invoices or receipts from your supplier issued in the last 365 days.
- The document should reflect your sales volume during the last 365 days.
- The invoices should consist the details of the supplier including name, phone number and address.
- Must be unaltered and legit.
- Highlight areas in your supporting documents. You can make your response more relevant by circling or highlighting the area within your documents that is most important such as ASINs, Supplier details (for example, name and supplier website) or clauses within your Terms and Conditions.
Make sure you submit supporting evidence for all of the products or ASINs that have been flagged. You can find the list of products at the bottom of your original notification.
For more information on framing the effective plan of action, kindly click here.
After preparation of plan of action submit the same by replying through account health dashboard.
I hope this helps! Please feel free to post on the Seller Forum platform if you need any further help.
Thanks,
Diana
Seller_NoMNQDGnEW5Bx
None of those emails ask you send documents in though.
Are you a UK national?
Seller_NoMNQDGnEW5Bx
Are you from a country amazon allows?
Seller_C99h6RdvLRKYc
@Sequin @The_Little_Shop im Turkish residence and yes allowed
Seller_NoMNQDGnEW5Bx
Sounds like something there that Amazon doesn’t like but as usual they don’t tell you straight. The credit card and bank statement are they for a UK bank and in the limited company name? And does your company have more than one director?
Seller_AxeAxsTkYImI6
I got the same problem. I sent the documents for 2 months until now still waiting for amazon answer.
Seller_C99h6RdvLRKYc
Also there is a very weird problem with creating a new case. Once i create a new case, i’m receiving an auto mail that:
Hello,
This email address is not the correct channel to submit an appeal. Please follow the instructions below to resubmit your appeal to the correct channel.
If you are appealing an action taken on your account, please submit your appeal by clicking the “Reactivate your account” button in Account Health (https://sellercentral-europe.amazon.com/performance/dashboard). If you want to submit additional information, click on the “View appeal” button and submit additional information as requested.
If you are appealing an action taken on your listings for an intellectual property complaint:
- Navigate to “Received Intellectual Property Complaints” in the “Product Policy Compliance” section in Account Health (https://sellercentral-europe.amazon.com/performance/dashboard).
- Locate the deactivation record for the product listings you want to appeal.
- Click on the Appeal button next to the record to submit your appeal to reactivate your listings.
If you are appealing an action taken on your listings for an Amazon Listing Policy violation:
- Navigate to “Listing Policy Violations” in the “Product Policy Compliance” section in Account Health (https://sellercentral-europe.amazon.com/performance/dashboard).
- Locate the deactivation record for the product listings you want to appeal.
- Click on the Appeal button next to the record to submit your appeal to reactivate your listings.
If you want to submit additional information:
- Click on the “View appeal” button next to the deactivation record.
- Click the “Submit additional information” button to submit the information necessary to reactivate your listings.
Sincerely,
When I i open the replies, there is notification that:
Answered Case
Your case cannot be reopened. If you need help with an issue, please contact us.
When I click “cotact us” thes this:
Do you have any suggestion?
