Shipment lost Amazon did not reply
My shipment has been lost for a month, but it has not been solved yet. The materials have been corrected and submitted, and there has been no reply to case 15128285091 for a week.@KJ_Amazon
Shipment lost Amazon did not reply
My shipment has been lost for a month, but it has not been solved yet. The materials have been corrected and submitted, and there has been no reply to case 15128285091 for a week.@KJ_Amazon
5 replies
Seller_Sram36TnVt73c
it takes about 5 weeks for someone real to address your issue. For the first five weeks, you will be told that the shipment was confirmed as missing and you are at fault.
Keep the case open until it is resolved...if the case is closed or transferred, re-open it as many times as it takes to get your resolution.
KJ_Amazon
Hello @Seller_6GRX1BzYpbnvB. Thank you for opening this new thread with that question about your FBA shipment.
I reviewed your support cases related to this shipment. I see that in earlier cases, the team requested additional documents from you in support of your reimbursement request.
I asked our partner team to take a look at those cases and responses and see if there are any next steps available for you with your reimbursement request.
