Seller Support would rather lie to me then actually put the correct product diamentions into the system!!!!
Hi, Amazon please can someone look into CASE 9821579602, how ridiculous it is to get Seller Support to actually remeasure products, how they simply “reconfirm” wrong measurements and would rather lie then do there job then enter the correct measurements!!!
In CASE 9821579602, regarding ASIN: B07B4CWHM3, according to Amazon the width of the lipstick which is just 1.9cm, however according to Amazon, once this lipstick is put inside a zip lock plastic bag, it somehow magically grows to 2.9cm????
Yesterday, Seller support even stated the following (see below) confirming the correct measurements and provided a picture which showed the correct dimensions on the screen of an Amazon measuring machine, it clearly said “Press Enter to Save Measurements”, which he then never did, despite confirm this in his response (see below).
Now after reopening the case and complaining about these lies, somehow seller support, has managed to delete all previous correspondence from the case id and this response and previous responses are no longer viewable.
This is like something from the Soviet Union, deleting the past history, this behaviour from Amazon Seller Support employee’s is simply outrageous!!!
Hello from Amazon Selling Partner Support,
Thank you for contacting us, My name is *******, and I am happy to assist you.
I understand your concern regarding the re-measurement request for FNSKU X001MBZZRR.
As informed earlier, our team has updated with the new measurements. The new measurements are as follows:
Length - 7.40cm
Width - 2.10cm
Height - 1.90cm
Weight - 5g
Please find the attached images.
We’ve reviewed your reimbursement request and found that the latest weight or dimensions for FNSKU X001MBZZRR, have not resulted in any reimbursement of Fulfilment by Amazon fees to your account.
For more information on different product size tiers and associated fees, go to:
“Shipping weight”: https://sellercentral.amazon.co.uk/help/hub/reference/GVF8CY7V8L2XGUEQ
“Product size tiers”: https://sellercentral.amazon.co.uk/help/hub/reference/G2CD5P9TSDYZA2XG
“Fulfilment by Amazon fulfilment fees”: https://sellercentral.amazon.co.uk/help/hub/reference/G201112670
I appreciate your cooperation and understanding, and I wish you a good day.
You have received this message because you were copied on the correspondence about this case by the person in your company who opened it. Although this case has been resolved by our support team, if you have questions about this issue, it may be helpful to bring them to the attention of the person who opened the case. If further assistance is needed, please ask this person to reopen this case and we will be glad to continue to provide assistance. Thank you for choosing Amazon.co.uk.
To see the file named 'WIN_20240609_03_25_55_Pro.jpg,WIN_20240609_03_25_58_Pro.jpg,WIN_20240609_03_26_01_Pro.jpg' included with this correspondence, please use the Seller Central case link given below the signature.
Thank you for selling with Amazon.
******** (Amazon employee name removed by me, as this is a public channel, however I’m happy to supply this, to any member Amazon staff, wishing to investigate this and his behaviour).
@Ezra_Amazon @Julia_Amazon @Sakura_Amazon_ @Sarah_Amzn @Simon_Amazon @Spencer_Amazon @Winston_Amazon
Seller Support would rather lie to me then actually put the correct product diamentions into the system!!!!
Hi, Amazon please can someone look into CASE 9821579602, how ridiculous it is to get Seller Support to actually remeasure products, how they simply “reconfirm” wrong measurements and would rather lie then do there job then enter the correct measurements!!!
In CASE 9821579602, regarding ASIN: B07B4CWHM3, according to Amazon the width of the lipstick which is just 1.9cm, however according to Amazon, once this lipstick is put inside a zip lock plastic bag, it somehow magically grows to 2.9cm????
Yesterday, Seller support even stated the following (see below) confirming the correct measurements and provided a picture which showed the correct dimensions on the screen of an Amazon measuring machine, it clearly said “Press Enter to Save Measurements”, which he then never did, despite confirm this in his response (see below).
Now after reopening the case and complaining about these lies, somehow seller support, has managed to delete all previous correspondence from the case id and this response and previous responses are no longer viewable.
This is like something from the Soviet Union, deleting the past history, this behaviour from Amazon Seller Support employee’s is simply outrageous!!!
Hello from Amazon Selling Partner Support,
Thank you for contacting us, My name is *******, and I am happy to assist you.
I understand your concern regarding the re-measurement request for FNSKU X001MBZZRR.
As informed earlier, our team has updated with the new measurements. The new measurements are as follows:
Length - 7.40cm
Width - 2.10cm
Height - 1.90cm
Weight - 5g
Please find the attached images.
We’ve reviewed your reimbursement request and found that the latest weight or dimensions for FNSKU X001MBZZRR, have not resulted in any reimbursement of Fulfilment by Amazon fees to your account.
For more information on different product size tiers and associated fees, go to:
“Shipping weight”: https://sellercentral.amazon.co.uk/help/hub/reference/GVF8CY7V8L2XGUEQ
“Product size tiers”: https://sellercentral.amazon.co.uk/help/hub/reference/G2CD5P9TSDYZA2XG
“Fulfilment by Amazon fulfilment fees”: https://sellercentral.amazon.co.uk/help/hub/reference/G201112670
I appreciate your cooperation and understanding, and I wish you a good day.
You have received this message because you were copied on the correspondence about this case by the person in your company who opened it. Although this case has been resolved by our support team, if you have questions about this issue, it may be helpful to bring them to the attention of the person who opened the case. If further assistance is needed, please ask this person to reopen this case and we will be glad to continue to provide assistance. Thank you for choosing Amazon.co.uk.
To see the file named 'WIN_20240609_03_25_55_Pro.jpg,WIN_20240609_03_25_58_Pro.jpg,WIN_20240609_03_26_01_Pro.jpg' included with this correspondence, please use the Seller Central case link given below the signature.
Thank you for selling with Amazon.
******** (Amazon employee name removed by me, as this is a public channel, however I’m happy to supply this, to any member Amazon staff, wishing to investigate this and his behaviour).
@Ezra_Amazon @Julia_Amazon @Sakura_Amazon_ @Sarah_Amzn @Simon_Amazon @Spencer_Amazon @Winston_Amazon
5 replies
Seller_56ss26LKZEfWt
From my experience unfortunately items packed in zip lock bags are rarely measured correctly. The only way to do this is to use a more rigid packaging sich as a tight fitting card backed envelope.
Regarding the missing messages I used to think the same - but it turns out they are still there, they actually start to scroll over two pages and the button to change page is a small arrow at the top right of the case, have a look and all your messages will still be there!
Seller_76AUwmqvSyRIM
I'm afraid, this is correct. It's a right pain but they've even gone to print about this. I actually received an email a couple of years ago stating that corners should be taped up to make the package as small as possible )I've since lost that email if anyone asks).
It's unethical as the items don't actually take that space in the warehouse or in shipping but it's to do with the way they are measured, ie by line of sight laser equipment, not by human.
Seller_O9wNLXxmp6Nz7
Ive got a number of products that are weighed incorrectly so ive had to remove them from FBA. They are under 23kg but amazon claim they are above. This means they go from about £13 referall fee to £25 referall fee. Who would have thought amazon thought they were over the magical 23kg? They just arent. Ive weighed them myself.
Seller_CNXMnZmfYYY3b
This is absolutely correct. Amazon staff put the item on a laser measuring device, any slight bit of packaging is recorded as the product. It's very annoying, you have to make sure packaging is rigid.
Seller_bK8sM12AW9CFt
I am waiting for a re-measurement (again:)) of one of our products which has a small thin plastic flap for a handle which normally just lies flat. It also takes no space up when storing or delivery. However, the magic laser machine has included this flappy bit of plastic which has then taken us into the oversize category and then cost a fortune, mostly as we didn't have the additional storage capacity agreed in oversize and we then found ourselves with a huge overstock situation and unable to agree further capacity until the following month. Lots of requests to increase the capacity fell on deaf ears......
We are now asking our suppliers to tape the flap down, a wasteful and pointless exercise in my opinion.
