New Amazon seller deactivated. I did everything they asked and they aren't replying.
I have become extremely angry. I’ve spent 2 and a half weeks with my new Amazon seller account suspended and have done everything Amazon has asked to verify my account. Now they won’t even reply or fix my account now that everything is finished including a Face ID check. Is Amazon always this ridiculous? Should I run while I can? Two and a half weeks to start selling on a platform is beyond ridiculous and no customer service replies after I spent my time and efforts to do all verifications asked for.
New Amazon seller deactivated. I did everything they asked and they aren't replying.
I have become extremely angry. I’ve spent 2 and a half weeks with my new Amazon seller account suspended and have done everything Amazon has asked to verify my account. Now they won’t even reply or fix my account now that everything is finished including a Face ID check. Is Amazon always this ridiculous? Should I run while I can? Two and a half weeks to start selling on a platform is beyond ridiculous and no customer service replies after I spent my time and efforts to do all verifications asked for.
3 replies
Seller_0rXAME9V4LQSx
Based on what you sell, absolutely. This promises to be one headache after another and if you do manage to get your products listed my guess is that you will have an excess of people making false claims to get your products for free.
Seller_WAZNnMBpd99sI
New Amazon seller deactivated. I did everything they asked and they aren't replying.
CoralBlue writes:
Is Amazon always this ridiculous? Should I run while I can? Two and a half weeks to start selling on a platform is beyond ridiculous and no customer service replies after I spent my time and efforts to do all verifications asked for.
So, Yes Amazon can be much worse, and more ridiculous than you could ever imagine.
2-1/2 weeks can be a short time period for Amazon to investigate any future issues you may encounter.
And if you are successful you may find your funds withheld for 30-60 days or more while Amazon performs a "Velocity Review" (anytime you have a surge or spike in sales- totally undefined in case you want to ask)....
Seller Support is not a thing.... most information is found by asking on these forums
**although Amazon has gelded most of the experienced Sellers who now no longer offer sage advice, aside from the few of us they just don't give a shcritap.. cuz we've tangled with Amazon authority in the past---- (with varying results and punishments)
However.... if you have a legitimate product, have never watched a "How to make easy money on Amazon" Youtube videos and have a pricing advantage (manufacturer, distributor or other lawful angle)...
then you have a real opportunity available on Amazon.
Spend a week reading the forum.
Slog through Seller University.
Start small and branch up and out
Don't expect any one from Amazon to help too much.
and remember that Amazon is not your partner, not your friend and doesn't wan to help you become successful.
Amazon wants to profit from your efforts.
If you can get past all that... Welcome and good selling awaits (or not...)
Stevie_Amazon
Hi there @Seller_yN3cO0Zcbzvvb,
Thank you so much for utilizing the Seller Forums!
From this information and the title of your thread, I understand your account has recently been deactivated after the registration phase.
This is typical for brand new selling accounts and something all sellers must address prior to being fully active on Amazon. In efforts to maintain a trusted store for both buyers and sellers, all information provided during registration to verify that the information is accurate and correct.
During this process, you will need to submit information to verify your identity and address. This is will be in the form of a government-issued ID in addition to a utility bill. Some sellers opt into the facial ID scan or picture option in the Account info tab, just as you did.
In the case of the traditional pathway with the submissions I mentioned, you will want to make sure In order to ensure your documents meet the following requirements:
- Be valid (not expired, revoked, inactive or closed).
- In order to ensure your documents are not rejected, make sure that they meet the following requirements
- Be high resolution and unobstructed (clear, readable, visible and in focus).
- Be complete and not cut off from any sides (not angled or cropped).
- Be a scanned image or photo of the original document taken from your mobile device's camera.
- Display the full document (front and back, if applicable).
- Be less than 50MB in size.
- Be in one of these formats: TIF, TIFF, PNG, JPG, PDF, and JPEG. Do not include special characters in the file name (examples: $, &, or #).
- Be authentic and unaltered.
- Must not be password-protected.
- Be in one of these supported languages: Arabic, Simplified Chinese, Dutch, English, French, German, Hindi, Italian, Japanese, Polish, Portuguese, Spanish, Swedish, Tamil, Thai, Turkish, and Vietnamese. If your documents are not in a supported language, you must submit a notarized translation in a supported language along with the original document.
If you have further questions or more information to provide on your specific situation, please do not hesitate to continue utilizing this thread.
The Forums community and I are here to support you,
Stevie.
