Dear Community/Admins,

I am writing to seek your support and guidance regarding an urgent issue that has significantly impacted my new product launch. My Support Case ID is 15178592061.

Recently, my product has been targeted with multiple one-star reviews that appear to be from competitors rather than genuine customers. These reviews are not from verified purchases, and the content of the reviews contains factual inaccuracies and baseless assumptions that unfairly disparage the product's quality and integrity.

One review labels the product as a "scam" based purely on its pricing, suggesting that it's impossible for the product to contain real elements at such a price. This assumption undermines fair market practices and the hard work that goes into product development.

Another review criticizes the product for being "not flat" and compares it to "burnt plastic," which is factually incorrect as the product is made with high-quality, three-layered acrylic and wood—not plastic.

The third review claims the product is "totally different from the picture" and cites issues like scratches and messy arrangement of elements, which contradicts the stringent quality control processes we have in place.

These reviews are not only misleading but also damaging to the reputation of a newly launched product, potentially affecting its success severely. As a new seller, this situation is quite disheartening and poses a substantial barrier to establishing a trustworthy presence on the platform.

I have reported these reviews as per the guidelines, but given the serious nature of this issue and its timing during the product launch phase, I am reaching out to you for expedited assistance. Any help you can provide in addressing these reviews would be greatly appreciated and would aid in ensuring a fair and competitive environment for all sellers.

I look forward to your understanding and support.

Warm regards,

Hsquare