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Seller_DhCJh3rkuIqbb

Seller Account is De-Activated

Hi,

My seller account is Deactivated. I cannot activate it.

When I sent a message to Amazon at first I was sent a URL to set up a call to verify my id by video call. I tried the URL, but it does not work.

I sent another message from my account, but the only message I can get is

----------------------------

To talk to someone about what you can do to sell on Amazon again, you can ask Selling Partner Support to contact you:

https://sellercentral.amazon.co.uk/cu/contact-us

Sincerely,

Repeat Contact Management Team

----------------------------

When I use the above URL I cannot find any information to contact Amazon seller team.

I don't know what else I can do to activate my seller account.

Thanks

234 views
2 replies
Account Setup
Tags:Policy
00
Reply
user profile
Seller_DhCJh3rkuIqbb

Seller Account is De-Activated

Hi,

My seller account is Deactivated. I cannot activate it.

When I sent a message to Amazon at first I was sent a URL to set up a call to verify my id by video call. I tried the URL, but it does not work.

I sent another message from my account, but the only message I can get is

----------------------------

To talk to someone about what you can do to sell on Amazon again, you can ask Selling Partner Support to contact you:

https://sellercentral.amazon.co.uk/cu/contact-us

Sincerely,

Repeat Contact Management Team

----------------------------

When I use the above URL I cannot find any information to contact Amazon seller team.

I don't know what else I can do to activate my seller account.

Thanks

Account Setup
Tags:Policy
00
234 views
2 replies
Reply
2 replies
user profile
Seller_ZVAz3d5lZuGid
In reply to: Seller_DhCJh3rkuIqbb’s post

Why was the account deactivated ? - the email you received should tell you, or anything in performance notifications ?

Is this a newly registered account ? - if so all new accounts are deactivated whilst they check and verify all the info you have provided, both personal ID and Business info.

To contact seller support you need to open a case via Help (top right of homepage)

00
user profile
Ash_AMZ
In reply to: Seller_DhCJh3rkuIqbb’s post

Hello @Paulson,

This is Ash from amazon and will help you with your questions.

user profile
Seller_DhCJh3rkuIqbb

When I sent a message to Amazon at first I was sent a URL to set up a call to verify my id by video call. I tried the URL, but it does not work.

View post

It has been understood that your account has been deactivated and unfortunately you couldn't complete the video verification.

To complete your identity verification, please try the below option:

-- Take a photo of your face and ID document using the "Take a photo of your face" feature in Seller Central. This feature allows you to complete your identity verification in 3 to 8 minutes.

Please click here to learn more on the KYC verifications.

If you have any further questions, please don't hesitate to contact us on seller forums. The forums community and I, are here to assist with your concerns.

Regards,

Ash.

00
Follow this discussion to be notified of new activity
user profile
Seller_DhCJh3rkuIqbb

Seller Account is De-Activated

Hi,

My seller account is Deactivated. I cannot activate it.

When I sent a message to Amazon at first I was sent a URL to set up a call to verify my id by video call. I tried the URL, but it does not work.

I sent another message from my account, but the only message I can get is

----------------------------

To talk to someone about what you can do to sell on Amazon again, you can ask Selling Partner Support to contact you:

https://sellercentral.amazon.co.uk/cu/contact-us

Sincerely,

Repeat Contact Management Team

----------------------------

When I use the above URL I cannot find any information to contact Amazon seller team.

I don't know what else I can do to activate my seller account.

Thanks

234 views
2 replies
Account Setup
Tags:Policy
00
Reply
user profile
Seller_DhCJh3rkuIqbb

Seller Account is De-Activated

Hi,

My seller account is Deactivated. I cannot activate it.

When I sent a message to Amazon at first I was sent a URL to set up a call to verify my id by video call. I tried the URL, but it does not work.

I sent another message from my account, but the only message I can get is

----------------------------

To talk to someone about what you can do to sell on Amazon again, you can ask Selling Partner Support to contact you:

https://sellercentral.amazon.co.uk/cu/contact-us

Sincerely,

Repeat Contact Management Team

----------------------------

When I use the above URL I cannot find any information to contact Amazon seller team.

I don't know what else I can do to activate my seller account.

Thanks

Account Setup
Tags:Policy
00
234 views
2 replies
Reply
user profile

Seller Account is De-Activated

by Seller_DhCJh3rkuIqbb

Hi,

My seller account is Deactivated. I cannot activate it.

When I sent a message to Amazon at first I was sent a URL to set up a call to verify my id by video call. I tried the URL, but it does not work.

I sent another message from my account, but the only message I can get is

----------------------------

To talk to someone about what you can do to sell on Amazon again, you can ask Selling Partner Support to contact you:

https://sellercentral.amazon.co.uk/cu/contact-us

Sincerely,

Repeat Contact Management Team

----------------------------

When I use the above URL I cannot find any information to contact Amazon seller team.

I don't know what else I can do to activate my seller account.

Thanks

Account Setup
Tags:Policy
00
234 views
2 replies
Reply
2 replies
2 replies
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user profile
Seller_ZVAz3d5lZuGid
In reply to: Seller_DhCJh3rkuIqbb’s post

Why was the account deactivated ? - the email you received should tell you, or anything in performance notifications ?

Is this a newly registered account ? - if so all new accounts are deactivated whilst they check and verify all the info you have provided, both personal ID and Business info.

To contact seller support you need to open a case via Help (top right of homepage)

00
user profile
Ash_AMZ
In reply to: Seller_DhCJh3rkuIqbb’s post

Hello @Paulson,

This is Ash from amazon and will help you with your questions.

user profile
Seller_DhCJh3rkuIqbb

When I sent a message to Amazon at first I was sent a URL to set up a call to verify my id by video call. I tried the URL, but it does not work.

View post

It has been understood that your account has been deactivated and unfortunately you couldn't complete the video verification.

To complete your identity verification, please try the below option:

-- Take a photo of your face and ID document using the "Take a photo of your face" feature in Seller Central. This feature allows you to complete your identity verification in 3 to 8 minutes.

Please click here to learn more on the KYC verifications.

If you have any further questions, please don't hesitate to contact us on seller forums. The forums community and I, are here to assist with your concerns.

Regards,

Ash.

00
Follow this discussion to be notified of new activity
user profile
Seller_ZVAz3d5lZuGid
In reply to: Seller_DhCJh3rkuIqbb’s post

Why was the account deactivated ? - the email you received should tell you, or anything in performance notifications ?

Is this a newly registered account ? - if so all new accounts are deactivated whilst they check and verify all the info you have provided, both personal ID and Business info.

To contact seller support you need to open a case via Help (top right of homepage)

00
user profile
Seller_ZVAz3d5lZuGid
In reply to: Seller_DhCJh3rkuIqbb’s post

Why was the account deactivated ? - the email you received should tell you, or anything in performance notifications ?

Is this a newly registered account ? - if so all new accounts are deactivated whilst they check and verify all the info you have provided, both personal ID and Business info.

To contact seller support you need to open a case via Help (top right of homepage)

00
Reply
user profile
Ash_AMZ
In reply to: Seller_DhCJh3rkuIqbb’s post

Hello @Paulson,

This is Ash from amazon and will help you with your questions.

user profile
Seller_DhCJh3rkuIqbb

When I sent a message to Amazon at first I was sent a URL to set up a call to verify my id by video call. I tried the URL, but it does not work.

View post

It has been understood that your account has been deactivated and unfortunately you couldn't complete the video verification.

To complete your identity verification, please try the below option:

-- Take a photo of your face and ID document using the "Take a photo of your face" feature in Seller Central. This feature allows you to complete your identity verification in 3 to 8 minutes.

Please click here to learn more on the KYC verifications.

If you have any further questions, please don't hesitate to contact us on seller forums. The forums community and I, are here to assist with your concerns.

Regards,

Ash.

00
user profile
Ash_AMZ
In reply to: Seller_DhCJh3rkuIqbb’s post

Hello @Paulson,

This is Ash from amazon and will help you with your questions.

user profile
Seller_DhCJh3rkuIqbb

When I sent a message to Amazon at first I was sent a URL to set up a call to verify my id by video call. I tried the URL, but it does not work.

View post

It has been understood that your account has been deactivated and unfortunately you couldn't complete the video verification.

To complete your identity verification, please try the below option:

-- Take a photo of your face and ID document using the "Take a photo of your face" feature in Seller Central. This feature allows you to complete your identity verification in 3 to 8 minutes.

Please click here to learn more on the KYC verifications.

If you have any further questions, please don't hesitate to contact us on seller forums. The forums community and I, are here to assist with your concerns.

Regards,

Ash.

00
Reply
Follow this discussion to be notified of new activity