CAN SOMEONE IN CHARGE HELP?

I have sent this article to certain email addresses. I added a photo in the article, it says, or I may have spoken in a different attitude, please focus on the problem of feedbacks here. If you can help me with these feedbacks, I would be very glad.

In recent days, 5 feedbacks came to our account that we did not deserve and the feedback removal unit did not review anything we sent and closed the cases. When I wrote to the case for feedbacks, an automatic reply was sent for seconds and no documents and what I wrote were reviewed.

- The feedback includes words commonly understood to be obscene or profane.

- The feedback includes seller or buyer-specific, personally identifiable information, including email addresses, full names, or telephone numbers.

- The entire feedback comment is a product review.

The items I wrote above are the necessary items for the removal of feedbacks, these items are very incomprehensive and customers are always considered right. These clauses do not take into account problems or developing situations that occur during the order. I will explain to you one by one why these 5 feedbacks are unjustified, please see the attached document. These problems need to be solved now because this situation is very annoying, please help us with this issue.

Hi;

First of all, in the images below, you can see that in the places I have marked in red, rejection is given for seconds. This clearly shows that what we wrote and the documents we sent were not examined. I can write 1 time and then an automatic reply comes and the case is closed. When we contact seller support, they do not help us in any way. In short, they don't care about us in any way. We are affiliates with you and we make money together. You are not even interested in us or talking to us, disregarding this partnership. In a sub-text, I will explain one by one that the feedbacks are sent unfairly, please review.

ORDER ID: 701-4955840-1261804

FEEDBACK: Bonjour j’aimerais savoir quand j’aurai mon remboursement…

The customer sent a feedback asking when will I receive my refund for the order. The customer did not create any refund request and did not contact us in any way. His order was delivered without any problems and we have signed proof of delivery. I am attaching below that the customer did not contact us, did not open a refund request and proof of delivery.

If the customer contacted us and wrote to us with their problem we would have helped them, but they didn't contact us at all and sent 1 star feedback as to why I don't get my money back. This is not fair and when I wrote this to the feedback manager, I got a direct rejection. This situation was not examined in any way, what is our fault here, we did nothing and we received negative feedback for no reason. We want this to be removed.

ORDER ID: 701-4481445-2169059

FEEDBACK: no product has ever arrived yet and no explanation has ever been given.

In this order, the customer was refunded on the first day of ordering and the reason for the refund was written as a note on the refund. The customer is not aware that his order was refunded because he did not check his mail. In fact, if he looked at the order details, he would see that the money was refunded there. Because the customer did not check these things, he sent us unfair feedback. We objected to this feedback, but we received a direct rejection. I am attaching the proof that the order was refunded below.

In addition, the customer did not contact us in any way. Even if he was not aware that his order was refunded, he could have written to us asking where is my order and we could have explained the situation with proof. We sometimes experience such situations and there are examples in the messages. If we refunded the customer and he did not realize it, what is our fault here? We want this feedback to be removed.

ORDER ID: 702-0687188-5258650

FEEDBACK: Jamais reçu

In this order, the customer sent feedback saying that the product did not arrive. This order was refunded on the first day and the reason why the order could not be shipped was written. In addition, the customer contacted us on February 4 and asked where his order was and we sent him a screenshot of the refund and wrote the reason for the refund. On February 14, he sent us feedback that the product did not arrive. We explained the situation to the customer and refunded the money, but this customer did not understand that his money was refunded because he did not look at his e-mails and order details, he may not even notice the answer we wrote, because why would he send a comment that the product did not arrive 10 days after we wrote it, and from this we can understand that the customer did not check his messages in any way. I am attaching below the image of the order being refunded and our messages with the customer.

We also want this feedback to be removed. Please remove this feedback.

ORDER ID: 701-2277483-0789863

FEEDBACK: Not yet received and not able to contact carrier, no service and no tracking info at all!

In this order, the customer canceled the order himself, but he doesn't realize it. Because he canceled his order, we did not ship anything and we could not even contact the customer because the order was canceled. The customer gave us 1 star feedback thinking that the product would be shipped. What can we do here, he has already canceled the order himself. Our account health is affected by this nonsense and when I wrote to the feedback manager team, they rejected me within seconds. Do you think it is right to have this feedback in my account in this situation? I am attaching below the image of the customer canceling the order.

Please remove this feedback because we are not to blame here, we cannot intervene in the canceled order in any way.

ORDER ID: 702-8256804-5918664

FEEDBACK: This item was cancelled by me., a few days after the order was placed.

For this order, the customer texted us that the order would be late. We wrote that the order would be delivered in a short time. The deadline for the order is March 14 and the customer already sees this before placing the order. We refunded the money on January 22 to avoid problems with the customer. 4 days after receiving the refund, the customer sent us 1 star feedback, writing that there was no tracking information of the order and that he canceled the order himself. The order was delivered to the customer on January 29 and we had refunded the money to avoid problems, but the customer sent us feedback with malicious intent, we have no fault here and we tried to help the customer as much as possible. We both refunded the customer and sent the product to the customer. So, feedback was sent unfairly and when we wrote this situation to the feedback manager team, we wrote directly to the feedback manager team.

there is no fault or fault of ours in this order, we have already refunded the money so that there will be no problems. We didn't even understand why he sent us a 1 star feedback here. Please remove this feedback.

These are all my problems and we expect you to solve these problems. Thank you for everything in advance.