Account deactivated, authentication failed.
Hello fellow sellers,
I wanted to ask if anyone has had this problem? How did you solve it?
the account has been deactivated; we have also followed the instructions given by the backend, and it shows that the identity validation has failed, and we need to reactivate it; however, there are no buttons for us to follow the prompts to do so.
However, when we follow the instructions, there is no button to reactivate the account.
We contacted the Amazon team. But the solution they gave still said to re-verify identity.
They said that they would help me re-open and re-verify the entrance within 7 days, but now the problem has not been solved after 7 days.
Do you have any better ideas?
Best of luck to you all.
Account deactivated, authentication failed.
Hello fellow sellers,
I wanted to ask if anyone has had this problem? How did you solve it?
the account has been deactivated; we have also followed the instructions given by the backend, and it shows that the identity validation has failed, and we need to reactivate it; however, there are no buttons for us to follow the prompts to do so.
However, when we follow the instructions, there is no button to reactivate the account.
We contacted the Amazon team. But the solution they gave still said to re-verify identity.
They said that they would help me re-open and re-verify the entrance within 7 days, but now the problem has not been solved after 7 days.
Do you have any better ideas?
Best of luck to you all.
1 reply
April_Amazon
Hello @Seller_KQeEQ9M498grC,
Your input on the Forums is much appreciated. I see you are struggling with a verification process and I understand how frustrating this can be.
I would very much like to help you if possible. Could you please provide an ASIN, Case ID or Performance Notification? With that information and the help from an internal team, I am able to research in greater detail.
One kind of verification is for : The Inform Consumer Act.
As there are many more verification requirements for different reasons. I will wait for you to reply with an ASIN, Case ID or Performance Notification. Once I can investigate what you are experiencing, I may be able to offer some suggestions that could help.
I look forward to your response. Thank you for reaching out on the Forums.
April
