Repeat Buyer Abusing Returns & Damaging Inventory – Amazon Not Taking Action
Hello,
I’m facing a serious issue with a repeat customer who keeps abusing our return policy and causing damage to our business. I wanted to see if anyone has dealt with a similar situation and what actions you took.
The Issue:
• A specific customer repeatedly purchases large quantities of our products.
• They return most of them as "customer-damaged", making them unsellable.
• After returning, they buy the same items again, only to repeat the cycle.
• This is severely affecting our inventory, listing performance, and overall seller metrics.
Has anyone successfully had Amazon take action against a buyer abusing returns? What’s the best way to present this to Amazon for the strongest possible case? Any specific policies or strategies we should reference? We have tried to report a violation, but Amazon did it's research and took no action. Is there something else we could do?
@Roxy_Amazon @Nano_Amazon@SEAmod
Repeat Buyer Abusing Returns & Damaging Inventory – Amazon Not Taking Action
Hello,
I’m facing a serious issue with a repeat customer who keeps abusing our return policy and causing damage to our business. I wanted to see if anyone has dealt with a similar situation and what actions you took.
The Issue:
• A specific customer repeatedly purchases large quantities of our products.
• They return most of them as "customer-damaged", making them unsellable.
• After returning, they buy the same items again, only to repeat the cycle.
• This is severely affecting our inventory, listing performance, and overall seller metrics.
Has anyone successfully had Amazon take action against a buyer abusing returns? What’s the best way to present this to Amazon for the strongest possible case? Any specific policies or strategies we should reference? We have tried to report a violation, but Amazon did it's research and took no action. Is there something else we could do?
@Roxy_Amazon @Nano_Amazon@SEAmod
1 reply
TaylorR_Amazon
Hello @Seller_22Flzq6dVqPca, thanks for the post! I know that it's a bit frustrating that we can't share more details about the outcome of reported abuse or violations. This is due to privacy concerns. However, that is your best bet. I would recommend to continue reporting if you believe there is a bad actor. You can also open a case with Seller Support if you would like more information.
Thank you!
