Verification Page Frozen [4 MONTHS]
Amazon had told me to change my account from an individual to a business account by making me register a ltd company. I did exactly that and when i went to update the information this page showed up. This was in Late October 2024! It has now been over 4 Months! i have contacted them multiple times and they've still yet to fix it. [Moderator Edit: removed inappropriate commentary], when I ask i want to speak to a supervisor or someone higher up, they say thats not possible. How can Amazon not have a SOP for dealing with an issue that has surpassed 4 months. As this problem persists i cannot pull out my funds of products sold and i had decided to stop selling, good thing i stopped as early as i did as all of those funds cannot be taken out until verification is completed. Has anyone else come across this issue, or have amazon legal counsel contact information. At this point I've got all the emails and calls to show how incompetent amazon is with a bunch on malpractice, and constant lies fed to me that the issue will be resolved by x date. To think a company of this size cant fix a web page bug is a joke. If anyone else has been having this issue get in contact.
Verification Page Frozen [4 MONTHS]
Amazon had told me to change my account from an individual to a business account by making me register a ltd company. I did exactly that and when i went to update the information this page showed up. This was in Late October 2024! It has now been over 4 Months! i have contacted them multiple times and they've still yet to fix it. [Moderator Edit: removed inappropriate commentary], when I ask i want to speak to a supervisor or someone higher up, they say thats not possible. How can Amazon not have a SOP for dealing with an issue that has surpassed 4 months. As this problem persists i cannot pull out my funds of products sold and i had decided to stop selling, good thing i stopped as early as i did as all of those funds cannot be taken out until verification is completed. Has anyone else come across this issue, or have amazon legal counsel contact information. At this point I've got all the emails and calls to show how incompetent amazon is with a bunch on malpractice, and constant lies fed to me that the issue will be resolved by x date. To think a company of this size cant fix a web page bug is a joke. If anyone else has been having this issue get in contact.
4 replies
Seller_Xzji79FfLWXGm
@Maja_Amazon @Julia_Amzn @Ash_AMZ @Winston_Amazon @Sarah_Amzn
Seller_MT8rt0A2OpbCx
If you are buying products to sell for a profit, rather than sell your own items that you have used and no longer need, then you are a business and must register this with HMRC . You don't have to register as a Limited Company, you could be a sole trader or partnership, there are pros and cons with each.If you have registered as a Ltd. Co., then the details supplied to Amazon must agree exactly with those on Companies House. If a sole trader then you need to supply a copy of your UTR. Any slight discrepancies will delay your verification, or even stop you selling on Amazon permanently.
edit:
[Moderator Edit: removed inappropriate commentary] This is a UK forum, so things may be a little different this side of the pond.
Ezra_Amazon
Hi @Seller_Xzji79FfLWXGm,
I've reached out to our partner team regarding your case, and they've confirmed that they've identified a specific technical issue affecting your account and this has been escalated to their technical team for resolution.
Cheers, Ezra.
Ezra_Amazon
Hello @Seller_Xzji79FfLWXGm,
I have contacted the partner team about your issue.
They confirmed the problem: Your account has two Beneficial Owners (BOs) listed, but your account type can only have one BO. This mismatch is why you're stuck in a verification loop.
In order to fix this, can you click the "Remove" option for the additional BO and then click Submit?
Best regards, Ezra
