No Pickups in Hyderabad Since 3–4 Weeks – Business Severely Affected
Hello Amazon Team,
I’m writing this post out of deep frustration and disappointment.
There have been no Easy Ship pickups in Hyderabad for the past 3–4 weeks. This has caused major disruption to my business. I’ve come to know that the issue is due to pickup agents going on strike because of low salaries. And from what I’ve observed, they are intentionally not picking up parcels.
Because of this, many of my orders have been auto-cancelled, which is not only affecting my seller metrics but also damaging customer trust in my business. I have been selling on Amazon since 2017, and this is by far the worst service I’ve experienced.
Despite contacting Seller Support multiple times, all I get is a form link to report missed pickups or the same generic reply saying I'll be reimbursed for Easy Ship fees. But let’s be real — that’s not the actual issue here.
My orders are getting cancelled
My customers are unhappy
Packing materials are getting wasted
And above all, valuable time and business are being lost daily
I’m not looking for fee reimbursement. I want to see Amazon take real action. We sellers are your partners — if our business is affected, so is yours.
Please escalate this matter urgently and provide a real resolution. This kind of negligence is unacceptable for a platform of Amazon’s scale.
Looking forward to a serious response and resolution.
No Pickups in Hyderabad Since 3–4 Weeks – Business Severely Affected
Hello Amazon Team,
I’m writing this post out of deep frustration and disappointment.
There have been no Easy Ship pickups in Hyderabad for the past 3–4 weeks. This has caused major disruption to my business. I’ve come to know that the issue is due to pickup agents going on strike because of low salaries. And from what I’ve observed, they are intentionally not picking up parcels.
Because of this, many of my orders have been auto-cancelled, which is not only affecting my seller metrics but also damaging customer trust in my business. I have been selling on Amazon since 2017, and this is by far the worst service I’ve experienced.
Despite contacting Seller Support multiple times, all I get is a form link to report missed pickups or the same generic reply saying I'll be reimbursed for Easy Ship fees. But let’s be real — that’s not the actual issue here.
My orders are getting cancelled
My customers are unhappy
Packing materials are getting wasted
And above all, valuable time and business are being lost daily
I’m not looking for fee reimbursement. I want to see Amazon take real action. We sellers are your partners — if our business is affected, so is yours.
Please escalate this matter urgently and provide a real resolution. This kind of negligence is unacceptable for a platform of Amazon’s scale.
Looking forward to a serious response and resolution.
1 reply
Seller_046jUxHp4iK3P
Case ID: 11053969162
I initially raised a case with Amazon stating that no pickup attempt was made for six of my orders. However, Amazon repeatedly responded with the same false narrative — that the pickup agent came to my premises, waited for 15 minutes, and attempted to call me.
Despite my repeated clarifications and submission of call logs, chat screenshots, and other supporting evidence, Amazon continued to claim that their internal team had "investigated" and confirmed the pickup attempt.
Eventually, Amazon provided me with the name and contact number of the pickup agent. To put an end to this, I recorded a video from a separate phone while calling the agent directly using the same number Amazon provided. The agent clearly admitted on record that:
He never came to my premises
He did not call me
He never marked the pickup as attempted
This proves that Amazon's logistics report is false and misleading, and my case has been mishandled despite multiple follow-ups.
If a full refund for the non-picked-up orders is not issued immediately, I will have no choice but to take this matter to social media platforms and publicly expose this issue — with video proof and call evidence to support my claim.
I’m giving this one final chance to resolve the issue internally and professionally. Kindly take this seriously and refund the amount without further delay.
