Customer has received the item, been refunded unable to open a SAFT-T claim as told by seller support
Hi All,
Basically a business customer has bought an item from us.
Sent via SFP, amazon have refunded about a day after delivery, we have just seen that they have been charged today and refunded straight after (as it's a deffered payment due to being a customer) no contact from customer or anyone.
We're unable to contact the customer direct as it comes up with amazons details.
Spoke with customer service, who told us to open a safe-t claim, to which the claim states once i put the order number in, to be able to claim the customer has to of been debited.
Any ideas as it's for £350.00
Many thanks
Customer has received the item, been refunded unable to open a SAFT-T claim as told by seller support
Hi All,
Basically a business customer has bought an item from us.
Sent via SFP, amazon have refunded about a day after delivery, we have just seen that they have been charged today and refunded straight after (as it's a deffered payment due to being a customer) no contact from customer or anyone.
We're unable to contact the customer direct as it comes up with amazons details.
Spoke with customer service, who told us to open a safe-t claim, to which the claim states once i put the order number in, to be able to claim the customer has to of been debited.
Any ideas as it's for £350.00
Many thanks
2 replies
Seller_pQ1d7zlEoylAI
Any moderator able to shine some light on this please, customer service keep saying they have passed this on and are awaiting a response and it's been a few weeks.
thank you
Sarah_Amzn
Hello @Seller_pQ1d7zlEoylAI,
This is Sarah with Amazon.
Have you already reached out to Seller Support? If yes, could you please share the Case ID so I can take a look?
Best,
Sarah.
