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Spencer_Amazon

🚨 CLOSED – Ask Amazon: New VTR Policy update 🚨

imgDear Community,

We invite you to join us TODAY for our Ask Amazon Event focusing on the new VTR policy update.

We have updated our Valid Tracking Rate VTR policy for seller-fulfilled orders on the 15th of January, to allow customers to see tracking over a higher number of their orders.

Do you have questions about the recent changes? Then share them with us TODAY, 11th of February 2025, from 9 am to 5 pm (BST). You can post your questions in the comments below and we'll collaborate closely with our partner team to provide answers.

Please note: This event is intended for general questions and we cannot provide advice or feedback on individual cases.

We look forward to addressing your queries!

815 views
133 replies
Tags:Ask Amazon, Engage with Amazon, Quick tips
227
Reply
user profile
Spencer_Amazon

🚨 CLOSED – Ask Amazon: New VTR Policy update 🚨

imgDear Community,

We invite you to join us TODAY for our Ask Amazon Event focusing on the new VTR policy update.

We have updated our Valid Tracking Rate VTR policy for seller-fulfilled orders on the 15th of January, to allow customers to see tracking over a higher number of their orders.

Do you have questions about the recent changes? Then share them with us TODAY, 11th of February 2025, from 9 am to 5 pm (BST). You can post your questions in the comments below and we'll collaborate closely with our partner team to provide answers.

Please note: This event is intended for general questions and we cannot provide advice or feedback on individual cases.

We look forward to addressing your queries!

Tags:Ask Amazon, Engage with Amazon, Quick tips
227
815 views
133 replies
Reply
133 replies
user profile
Seller_Nx3Da5XPngGEm

Hello I have a few questions please.

E.g. Julia the Amazon moderator said:

"I´m confirming that cross-border shipments below £20 are exempted from VTR calculations, provided they're sent using a letter method. This includes large letter with Royal Mail. You'll need to use a tracked shipping method for shipments over £20, unless you use untracked Royal Mail 1st and 2nd Class Letter stamps and franking purchased through Amazon Buy Shipping (at no extra cost).

Has this clarified your questions?"

However, other sellers are saying their VTR is still affected despite sending cross-border shipments below £20 using a letter method. Which I presume is under £20 including shipping, ex vat. Is this maybe a technical issue?

Either way, this should urgently be looked at and clarified before the enforcement date.

I have moved all our international over to tracked and put our prices up due to this uncertainty.

Please kindly take a closer look at this, just to be safe.

---

Secondly, the policy page says untracked 1st / 2nd stamps / franking are exempt from VTR if using buy shipping - does this also include Royal Mail 24 and 48?

---

Thirdly - the other question people have is if unscanned are still going to be validated behind the scenes still (if not using Buy Shipping). There was no announcement saying this had changed, but it's not mentioned on the policy page anymore. If we can get all these questions answered, that would be really helpful. Any questions answered would be a great start.

30
user profile
Seller_ZJhFeE3tNKzfh

@Ezra_Amazon this isn't difficult. There is one main question that is being asked and asked and asked.

  • I use Royal Mail 24/48 and I am buying those labels outside of Amazon Buy Shipping
  • I upload into Amazon the tracking number
  • Royal Mail scan at best 80% of Royal Mail 24/48 services
  • Since VTR came into force, amazon state that they will 'validate' unscanned Royal Mail 24/48 labels and won't suspend the ability to list in impacted categories
  • Amazon have removed that policy from their policy pages

So really simple - will amazon still validate unscanned Royal Mail 24/48 purchased outside Amazon Buy Shipping, or not? Note the answer can't possibly be that they are exempt - because the policy doesn't even say that.

if the team you are passing that question to cannot answer - this Ask Amazon is useless.

201
user profile
Seller_Y9fFZ8oEs17ES

Thank you for your question! Royal Mail 24/48 services will be exempted

Will Amazon abide by this or just mark them as invalid as they have done before?

20
user profile
Seller_vufGlJbJ0bgG5

Hi

We ship large items (furniture) and it is impossible to use carriers such as UPS, DPD etc.

Our couriers provide tracking numbers which I always upload but there is no actual scan.

Please could you kindly help with this as I am worried about my account health

10
user profile
Seller_HwaQlgFnhSuGS

Would definately like to know this as it really affects our ability to sell our items on Amazon FBM.

user profile
Seller_nJIsCxkWkBGlh

Previously, Amazon claimed to 'validate' unscanned Royal Mail parcels and large letters behind the scenes, so that offers were not suspended as a consequence of Royal Mail's failure to scan items. This was the case regardless of whether the shipping was bought through Amazon or another channel.

That wording has now disappeared from the policy pages, so we need to know immediately whether the policy has changed. Do Amazon still 'validate' unscanned Royal Mail items so that offers are not suspended? If so, is this still the case for labels not bought through Amazon?

View post

If you are no longer validating are Amazon saying that all Large Letter 1st/2nd Class not have to be purchased through Amazon? If so why? The service level is the same, the price is the same, the delivery company is the same.

All of ours are sent Click & Drop which update Amazon and we will not use Buy Shipping under duress, when the delivery service/promise is the exact same, but we are then not able to claim for missing items. Amazon say contact Royal Mail and Royal Mail say we are not their customer, its Amazon. I will not swicth to Buy Shipping which costs the same, yet get less of a service and zero protection. I will lodge a complaint with the CMA before that day happens, as if we have to use Buy Shipping it is frankly bullying and anticompetative.

90
user profile
Ezra_Amazon

Hi sellers,

I notice there's some confusion about Royal Mail shipping methods, so I'd like to share the update from our partner team:

  1. Untracked RM 24/48 services: These are exempted from VTR (not valid unlike previously) even when they are not purchased through Buy Shipping.
  2. Untracked Large letters of RM (except 1st class and 2nd class, stamping & franking): Exempted from VTR calculation (not valid unlike previously) even when they are not purchased through Buy Shipping.
  3. Untracked 1st class and 2nd class letters stamps & franking are only exempted (not valid unlike previously) from VTR calculations only when purchased through Amazon Buy Shipping (at no additional cost).

Please make sure you select the correct shipping method from the dropdown menu for the system to properly process these exemptions.

10
user profile
Seller_W0UadCH7lVBVG

I think, he's made a spelling mistake? The word 'not' should be 'now'?

And that the sentence with the words 'Except 1st Class...' was written incorrectly

Do you think it should have been written like this:

"1. Untracked RM 24/48 services: These are exempted from VTR (now valid unlike previously) even when they are not purchased through Buy Shipping.

2. Untracked Large letters of RM (except stamped and franked 1st class and 2nd class): Exempted from VTR calculation (now valid unlike previously) even when they are not purchased through Buy Shipping.

3. Untracked 1st class and 2nd class letters that are stamped or franked are only exempted (now valid unlike previously) from VTR calculations only when purchased through Amazon Buy Shipping (at no additional cost)."

00
user profile
Seller_40ozsHlGqPuEL

The terms "exempt" and "validated" have distinct meanings:

Exempt: When something is exempt, it means it is not included in a certain requirement or calculation. In the context of VTR (Valid Tracking Rate), if a service is exempt, it means it will not be considered in the VTR calculation at all.

Validated: When something is validated, it means it meets the required criteria and is accepted as valid. In the context of VTR, if a service is validated, it means the tracking information provided is recognized and accepted by Amazon, contributing positively to the VTR.

In summary, exempt means the service is not part of the VTR calculation, while validated means the service is part of the VTR calculation and meets the necessary criteria.

Therefore if anyone uses RM24 RM48 is Amazon going to remove the Merchant from Amazon forever?

Please clarify with a yes or no?

00
user profile
Seller_9T3qwvrJIaR4w

As clear as Mud.........

00
user profile
Seller_d8YGbIjNqwFxn

Okay this is confusing.

If Royal Mail 24/48 are exempt why are they showing as invalid on my VTR report. They should not show at all is that correct?

Could I ask that the policy is updated to say that Royal Mail 24/48 is now exempt?

I buy mine from Royal Mail click and drop ao perhaps something is amiss and they are showing as invalid?

If it is wrong and Royal Mail 24/48 is not exempt can you please let me know

00
user profile
Seller_40ozsHlGqPuEL

Ok,

Please explain, who and how anyone gets a 95% VTR.

Where and who should we buy shipping from?

00
user profile
Ezra_Amazon

Hi Sellers,

The partner team has informed that:

They apologize for the confusion caused earlier. Your feedback and suggestions are noted. They have provided this updated clarification:

Royal Mail 24/48, as well as untracked 1st and 2nd Class Letter stamps and franking purchased through Amazon Buy Shipping will be exempt from VTR calculations (showing as N/A). For proper exemption application, please ensure you're purchasing these shipping methods through Amazon Buy Shipping and selecting the correct shipping method in the system.

They are still working on addressing other questions and will provide answers as soon as possible.

Thank you! Ezra

00
user profile
Seller_ZJhFeE3tNKzfh
This post has been deleted
00
user profile
Seller_RAXEWLxQ2dbmN

Does the 'except' in the quote below mean that only untracked parcels sent via RM will be exempt from VTR if not purchased via Buy Shipping and untracked letters and LL will not be exempt?

It doesn't bother me too much as I currently purchase all my Amazon postage via Buy Shipping but it would be good to know for future reference.

user profile
Ezra_Amazon
Untracked Large letters of RM (except 1st class and 2nd class, stamping & franking): Exempted from VTR calculation (not valid unlike previously) even when they are not purchased through Buy Shipping.
View post
00
user profile
Seller_40ozsHlGqPuEL
This post has been deleted
00
user profile
Seller_vufGlJbJ0bgG5

I think it is only fair that furniture and home categories should be put in an exempted catagory. It is impossible to provide scans due to the nature of carriers that are used to deliver these heavy and bulky items

20
user profile
Seller_dtDzb0clEI627

So much to read through...

All i want to know is what are the new changes to VTR for non-Tracked mail? Do we now need a Royal Mail scan for non-Tracked?

Thanks

00
user profile
Spencer_Amazon

🚨 CLOSED – Ask Amazon: New VTR Policy update 🚨

imgDear Community,

We invite you to join us TODAY for our Ask Amazon Event focusing on the new VTR policy update.

We have updated our Valid Tracking Rate VTR policy for seller-fulfilled orders on the 15th of January, to allow customers to see tracking over a higher number of their orders.

Do you have questions about the recent changes? Then share them with us TODAY, 11th of February 2025, from 9 am to 5 pm (BST). You can post your questions in the comments below and we'll collaborate closely with our partner team to provide answers.

Please note: This event is intended for general questions and we cannot provide advice or feedback on individual cases.

We look forward to addressing your queries!

815 views
133 replies
Tags:Ask Amazon, Engage with Amazon, Quick tips
227
Reply
user profile
Spencer_Amazon

🚨 CLOSED – Ask Amazon: New VTR Policy update 🚨

imgDear Community,

We invite you to join us TODAY for our Ask Amazon Event focusing on the new VTR policy update.

We have updated our Valid Tracking Rate VTR policy for seller-fulfilled orders on the 15th of January, to allow customers to see tracking over a higher number of their orders.

Do you have questions about the recent changes? Then share them with us TODAY, 11th of February 2025, from 9 am to 5 pm (BST). You can post your questions in the comments below and we'll collaborate closely with our partner team to provide answers.

Please note: This event is intended for general questions and we cannot provide advice or feedback on individual cases.

We look forward to addressing your queries!

Tags:Ask Amazon, Engage with Amazon, Quick tips
227
815 views
133 replies
Reply
user profile

🚨 CLOSED – Ask Amazon: New VTR Policy update 🚨

by Spencer_Amazon

imgDear Community,

We invite you to join us TODAY for our Ask Amazon Event focusing on the new VTR policy update.

We have updated our Valid Tracking Rate VTR policy for seller-fulfilled orders on the 15th of January, to allow customers to see tracking over a higher number of their orders.

Do you have questions about the recent changes? Then share them with us TODAY, 11th of February 2025, from 9 am to 5 pm (BST). You can post your questions in the comments below and we'll collaborate closely with our partner team to provide answers.

Please note: This event is intended for general questions and we cannot provide advice or feedback on individual cases.

We look forward to addressing your queries!

Tags:Ask Amazon, Engage with Amazon, Quick tips
227
815 views
133 replies
Reply
133 replies
133 replies
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user profile
Seller_Nx3Da5XPngGEm

Hello I have a few questions please.

E.g. Julia the Amazon moderator said:

"I´m confirming that cross-border shipments below £20 are exempted from VTR calculations, provided they're sent using a letter method. This includes large letter with Royal Mail. You'll need to use a tracked shipping method for shipments over £20, unless you use untracked Royal Mail 1st and 2nd Class Letter stamps and franking purchased through Amazon Buy Shipping (at no extra cost).

Has this clarified your questions?"

However, other sellers are saying their VTR is still affected despite sending cross-border shipments below £20 using a letter method. Which I presume is under £20 including shipping, ex vat. Is this maybe a technical issue?

Either way, this should urgently be looked at and clarified before the enforcement date.

I have moved all our international over to tracked and put our prices up due to this uncertainty.

Please kindly take a closer look at this, just to be safe.

---

Secondly, the policy page says untracked 1st / 2nd stamps / franking are exempt from VTR if using buy shipping - does this also include Royal Mail 24 and 48?

---

Thirdly - the other question people have is if unscanned are still going to be validated behind the scenes still (if not using Buy Shipping). There was no announcement saying this had changed, but it's not mentioned on the policy page anymore. If we can get all these questions answered, that would be really helpful. Any questions answered would be a great start.

30
user profile
Seller_ZJhFeE3tNKzfh

@Ezra_Amazon this isn't difficult. There is one main question that is being asked and asked and asked.

  • I use Royal Mail 24/48 and I am buying those labels outside of Amazon Buy Shipping
  • I upload into Amazon the tracking number
  • Royal Mail scan at best 80% of Royal Mail 24/48 services
  • Since VTR came into force, amazon state that they will 'validate' unscanned Royal Mail 24/48 labels and won't suspend the ability to list in impacted categories
  • Amazon have removed that policy from their policy pages

So really simple - will amazon still validate unscanned Royal Mail 24/48 purchased outside Amazon Buy Shipping, or not? Note the answer can't possibly be that they are exempt - because the policy doesn't even say that.

if the team you are passing that question to cannot answer - this Ask Amazon is useless.

201
user profile
Seller_Y9fFZ8oEs17ES

Thank you for your question! Royal Mail 24/48 services will be exempted

Will Amazon abide by this or just mark them as invalid as they have done before?

20
user profile
Seller_vufGlJbJ0bgG5

Hi

We ship large items (furniture) and it is impossible to use carriers such as UPS, DPD etc.

Our couriers provide tracking numbers which I always upload but there is no actual scan.

Please could you kindly help with this as I am worried about my account health

10
user profile
Seller_HwaQlgFnhSuGS

Would definately like to know this as it really affects our ability to sell our items on Amazon FBM.

user profile
Seller_nJIsCxkWkBGlh

Previously, Amazon claimed to 'validate' unscanned Royal Mail parcels and large letters behind the scenes, so that offers were not suspended as a consequence of Royal Mail's failure to scan items. This was the case regardless of whether the shipping was bought through Amazon or another channel.

That wording has now disappeared from the policy pages, so we need to know immediately whether the policy has changed. Do Amazon still 'validate' unscanned Royal Mail items so that offers are not suspended? If so, is this still the case for labels not bought through Amazon?

View post

If you are no longer validating are Amazon saying that all Large Letter 1st/2nd Class not have to be purchased through Amazon? If so why? The service level is the same, the price is the same, the delivery company is the same.

All of ours are sent Click & Drop which update Amazon and we will not use Buy Shipping under duress, when the delivery service/promise is the exact same, but we are then not able to claim for missing items. Amazon say contact Royal Mail and Royal Mail say we are not their customer, its Amazon. I will not swicth to Buy Shipping which costs the same, yet get less of a service and zero protection. I will lodge a complaint with the CMA before that day happens, as if we have to use Buy Shipping it is frankly bullying and anticompetative.

90
user profile
Ezra_Amazon

Hi sellers,

I notice there's some confusion about Royal Mail shipping methods, so I'd like to share the update from our partner team:

  1. Untracked RM 24/48 services: These are exempted from VTR (not valid unlike previously) even when they are not purchased through Buy Shipping.
  2. Untracked Large letters of RM (except 1st class and 2nd class, stamping & franking): Exempted from VTR calculation (not valid unlike previously) even when they are not purchased through Buy Shipping.
  3. Untracked 1st class and 2nd class letters stamps & franking are only exempted (not valid unlike previously) from VTR calculations only when purchased through Amazon Buy Shipping (at no additional cost).

Please make sure you select the correct shipping method from the dropdown menu for the system to properly process these exemptions.

10
user profile
Seller_W0UadCH7lVBVG

I think, he's made a spelling mistake? The word 'not' should be 'now'?

And that the sentence with the words 'Except 1st Class...' was written incorrectly

Do you think it should have been written like this:

"1. Untracked RM 24/48 services: These are exempted from VTR (now valid unlike previously) even when they are not purchased through Buy Shipping.

2. Untracked Large letters of RM (except stamped and franked 1st class and 2nd class): Exempted from VTR calculation (now valid unlike previously) even when they are not purchased through Buy Shipping.

3. Untracked 1st class and 2nd class letters that are stamped or franked are only exempted (now valid unlike previously) from VTR calculations only when purchased through Amazon Buy Shipping (at no additional cost)."

00
user profile
Seller_40ozsHlGqPuEL

The terms "exempt" and "validated" have distinct meanings:

Exempt: When something is exempt, it means it is not included in a certain requirement or calculation. In the context of VTR (Valid Tracking Rate), if a service is exempt, it means it will not be considered in the VTR calculation at all.

Validated: When something is validated, it means it meets the required criteria and is accepted as valid. In the context of VTR, if a service is validated, it means the tracking information provided is recognized and accepted by Amazon, contributing positively to the VTR.

In summary, exempt means the service is not part of the VTR calculation, while validated means the service is part of the VTR calculation and meets the necessary criteria.

Therefore if anyone uses RM24 RM48 is Amazon going to remove the Merchant from Amazon forever?

Please clarify with a yes or no?

00
user profile
Seller_9T3qwvrJIaR4w

As clear as Mud.........

00
user profile
Seller_d8YGbIjNqwFxn

Okay this is confusing.

If Royal Mail 24/48 are exempt why are they showing as invalid on my VTR report. They should not show at all is that correct?

Could I ask that the policy is updated to say that Royal Mail 24/48 is now exempt?

I buy mine from Royal Mail click and drop ao perhaps something is amiss and they are showing as invalid?

If it is wrong and Royal Mail 24/48 is not exempt can you please let me know

00
user profile
Seller_40ozsHlGqPuEL

Ok,

Please explain, who and how anyone gets a 95% VTR.

Where and who should we buy shipping from?

00
user profile
Ezra_Amazon

Hi Sellers,

The partner team has informed that:

They apologize for the confusion caused earlier. Your feedback and suggestions are noted. They have provided this updated clarification:

Royal Mail 24/48, as well as untracked 1st and 2nd Class Letter stamps and franking purchased through Amazon Buy Shipping will be exempt from VTR calculations (showing as N/A). For proper exemption application, please ensure you're purchasing these shipping methods through Amazon Buy Shipping and selecting the correct shipping method in the system.

They are still working on addressing other questions and will provide answers as soon as possible.

Thank you! Ezra

00
user profile
Seller_ZJhFeE3tNKzfh
This post has been deleted
00
user profile
Seller_RAXEWLxQ2dbmN

Does the 'except' in the quote below mean that only untracked parcels sent via RM will be exempt from VTR if not purchased via Buy Shipping and untracked letters and LL will not be exempt?

It doesn't bother me too much as I currently purchase all my Amazon postage via Buy Shipping but it would be good to know for future reference.

user profile
Ezra_Amazon
Untracked Large letters of RM (except 1st class and 2nd class, stamping & franking): Exempted from VTR calculation (not valid unlike previously) even when they are not purchased through Buy Shipping.
View post
00
user profile
Seller_40ozsHlGqPuEL
This post has been deleted
00
user profile
Seller_vufGlJbJ0bgG5

I think it is only fair that furniture and home categories should be put in an exempted catagory. It is impossible to provide scans due to the nature of carriers that are used to deliver these heavy and bulky items

20
user profile
Seller_dtDzb0clEI627

So much to read through...

All i want to know is what are the new changes to VTR for non-Tracked mail? Do we now need a Royal Mail scan for non-Tracked?

Thanks

00
user profile
Seller_Nx3Da5XPngGEm

Hello I have a few questions please.

E.g. Julia the Amazon moderator said:

"I´m confirming that cross-border shipments below £20 are exempted from VTR calculations, provided they're sent using a letter method. This includes large letter with Royal Mail. You'll need to use a tracked shipping method for shipments over £20, unless you use untracked Royal Mail 1st and 2nd Class Letter stamps and franking purchased through Amazon Buy Shipping (at no extra cost).

Has this clarified your questions?"

However, other sellers are saying their VTR is still affected despite sending cross-border shipments below £20 using a letter method. Which I presume is under £20 including shipping, ex vat. Is this maybe a technical issue?

Either way, this should urgently be looked at and clarified before the enforcement date.

I have moved all our international over to tracked and put our prices up due to this uncertainty.

Please kindly take a closer look at this, just to be safe.

---

Secondly, the policy page says untracked 1st / 2nd stamps / franking are exempt from VTR if using buy shipping - does this also include Royal Mail 24 and 48?

---

Thirdly - the other question people have is if unscanned are still going to be validated behind the scenes still (if not using Buy Shipping). There was no announcement saying this had changed, but it's not mentioned on the policy page anymore. If we can get all these questions answered, that would be really helpful. Any questions answered would be a great start.

30
user profile
Seller_Nx3Da5XPngGEm

Hello I have a few questions please.

E.g. Julia the Amazon moderator said:

"I´m confirming that cross-border shipments below £20 are exempted from VTR calculations, provided they're sent using a letter method. This includes large letter with Royal Mail. You'll need to use a tracked shipping method for shipments over £20, unless you use untracked Royal Mail 1st and 2nd Class Letter stamps and franking purchased through Amazon Buy Shipping (at no extra cost).

Has this clarified your questions?"

However, other sellers are saying their VTR is still affected despite sending cross-border shipments below £20 using a letter method. Which I presume is under £20 including shipping, ex vat. Is this maybe a technical issue?

Either way, this should urgently be looked at and clarified before the enforcement date.

I have moved all our international over to tracked and put our prices up due to this uncertainty.

Please kindly take a closer look at this, just to be safe.

---

Secondly, the policy page says untracked 1st / 2nd stamps / franking are exempt from VTR if using buy shipping - does this also include Royal Mail 24 and 48?

---

Thirdly - the other question people have is if unscanned are still going to be validated behind the scenes still (if not using Buy Shipping). There was no announcement saying this had changed, but it's not mentioned on the policy page anymore. If we can get all these questions answered, that would be really helpful. Any questions answered would be a great start.

30
Reply
user profile
Seller_ZJhFeE3tNKzfh

@Ezra_Amazon this isn't difficult. There is one main question that is being asked and asked and asked.

  • I use Royal Mail 24/48 and I am buying those labels outside of Amazon Buy Shipping
  • I upload into Amazon the tracking number
  • Royal Mail scan at best 80% of Royal Mail 24/48 services
  • Since VTR came into force, amazon state that they will 'validate' unscanned Royal Mail 24/48 labels and won't suspend the ability to list in impacted categories
  • Amazon have removed that policy from their policy pages

So really simple - will amazon still validate unscanned Royal Mail 24/48 purchased outside Amazon Buy Shipping, or not? Note the answer can't possibly be that they are exempt - because the policy doesn't even say that.

if the team you are passing that question to cannot answer - this Ask Amazon is useless.

201
user profile
Seller_ZJhFeE3tNKzfh

@Ezra_Amazon this isn't difficult. There is one main question that is being asked and asked and asked.

  • I use Royal Mail 24/48 and I am buying those labels outside of Amazon Buy Shipping
  • I upload into Amazon the tracking number
  • Royal Mail scan at best 80% of Royal Mail 24/48 services
  • Since VTR came into force, amazon state that they will 'validate' unscanned Royal Mail 24/48 labels and won't suspend the ability to list in impacted categories
  • Amazon have removed that policy from their policy pages

So really simple - will amazon still validate unscanned Royal Mail 24/48 purchased outside Amazon Buy Shipping, or not? Note the answer can't possibly be that they are exempt - because the policy doesn't even say that.

if the team you are passing that question to cannot answer - this Ask Amazon is useless.

201
Reply
user profile
Seller_Y9fFZ8oEs17ES

Thank you for your question! Royal Mail 24/48 services will be exempted

Will Amazon abide by this or just mark them as invalid as they have done before?

20
user profile
Seller_Y9fFZ8oEs17ES

Thank you for your question! Royal Mail 24/48 services will be exempted

Will Amazon abide by this or just mark them as invalid as they have done before?

20
Reply
user profile
Seller_vufGlJbJ0bgG5

Hi

We ship large items (furniture) and it is impossible to use carriers such as UPS, DPD etc.

Our couriers provide tracking numbers which I always upload but there is no actual scan.

Please could you kindly help with this as I am worried about my account health

10
user profile
Seller_vufGlJbJ0bgG5

Hi

We ship large items (furniture) and it is impossible to use carriers such as UPS, DPD etc.

Our couriers provide tracking numbers which I always upload but there is no actual scan.

Please could you kindly help with this as I am worried about my account health

10
Reply
user profile
Seller_HwaQlgFnhSuGS

Would definately like to know this as it really affects our ability to sell our items on Amazon FBM.

user profile
Seller_nJIsCxkWkBGlh

Previously, Amazon claimed to 'validate' unscanned Royal Mail parcels and large letters behind the scenes, so that offers were not suspended as a consequence of Royal Mail's failure to scan items. This was the case regardless of whether the shipping was bought through Amazon or another channel.

That wording has now disappeared from the policy pages, so we need to know immediately whether the policy has changed. Do Amazon still 'validate' unscanned Royal Mail items so that offers are not suspended? If so, is this still the case for labels not bought through Amazon?

View post

If you are no longer validating are Amazon saying that all Large Letter 1st/2nd Class not have to be purchased through Amazon? If so why? The service level is the same, the price is the same, the delivery company is the same.

All of ours are sent Click & Drop which update Amazon and we will not use Buy Shipping under duress, when the delivery service/promise is the exact same, but we are then not able to claim for missing items. Amazon say contact Royal Mail and Royal Mail say we are not their customer, its Amazon. I will not swicth to Buy Shipping which costs the same, yet get less of a service and zero protection. I will lodge a complaint with the CMA before that day happens, as if we have to use Buy Shipping it is frankly bullying and anticompetative.

90
user profile
Seller_HwaQlgFnhSuGS

Would definately like to know this as it really affects our ability to sell our items on Amazon FBM.

user profile
Seller_nJIsCxkWkBGlh

Previously, Amazon claimed to 'validate' unscanned Royal Mail parcels and large letters behind the scenes, so that offers were not suspended as a consequence of Royal Mail's failure to scan items. This was the case regardless of whether the shipping was bought through Amazon or another channel.

That wording has now disappeared from the policy pages, so we need to know immediately whether the policy has changed. Do Amazon still 'validate' unscanned Royal Mail items so that offers are not suspended? If so, is this still the case for labels not bought through Amazon?

View post

If you are no longer validating are Amazon saying that all Large Letter 1st/2nd Class not have to be purchased through Amazon? If so why? The service level is the same, the price is the same, the delivery company is the same.

All of ours are sent Click & Drop which update Amazon and we will not use Buy Shipping under duress, when the delivery service/promise is the exact same, but we are then not able to claim for missing items. Amazon say contact Royal Mail and Royal Mail say we are not their customer, its Amazon. I will not swicth to Buy Shipping which costs the same, yet get less of a service and zero protection. I will lodge a complaint with the CMA before that day happens, as if we have to use Buy Shipping it is frankly bullying and anticompetative.

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Ezra_Amazon

Hi sellers,

I notice there's some confusion about Royal Mail shipping methods, so I'd like to share the update from our partner team:

  1. Untracked RM 24/48 services: These are exempted from VTR (not valid unlike previously) even when they are not purchased through Buy Shipping.
  2. Untracked Large letters of RM (except 1st class and 2nd class, stamping & franking): Exempted from VTR calculation (not valid unlike previously) even when they are not purchased through Buy Shipping.
  3. Untracked 1st class and 2nd class letters stamps & franking are only exempted (not valid unlike previously) from VTR calculations only when purchased through Amazon Buy Shipping (at no additional cost).

Please make sure you select the correct shipping method from the dropdown menu for the system to properly process these exemptions.

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user profile
Ezra_Amazon

Hi sellers,

I notice there's some confusion about Royal Mail shipping methods, so I'd like to share the update from our partner team:

  1. Untracked RM 24/48 services: These are exempted from VTR (not valid unlike previously) even when they are not purchased through Buy Shipping.
  2. Untracked Large letters of RM (except 1st class and 2nd class, stamping & franking): Exempted from VTR calculation (not valid unlike previously) even when they are not purchased through Buy Shipping.
  3. Untracked 1st class and 2nd class letters stamps & franking are only exempted (not valid unlike previously) from VTR calculations only when purchased through Amazon Buy Shipping (at no additional cost).

Please make sure you select the correct shipping method from the dropdown menu for the system to properly process these exemptions.

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Seller_W0UadCH7lVBVG

I think, he's made a spelling mistake? The word 'not' should be 'now'?

And that the sentence with the words 'Except 1st Class...' was written incorrectly

Do you think it should have been written like this:

"1. Untracked RM 24/48 services: These are exempted from VTR (now valid unlike previously) even when they are not purchased through Buy Shipping.

2. Untracked Large letters of RM (except stamped and franked 1st class and 2nd class): Exempted from VTR calculation (now valid unlike previously) even when they are not purchased through Buy Shipping.

3. Untracked 1st class and 2nd class letters that are stamped or franked are only exempted (now valid unlike previously) from VTR calculations only when purchased through Amazon Buy Shipping (at no additional cost)."

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Seller_W0UadCH7lVBVG

I think, he's made a spelling mistake? The word 'not' should be 'now'?

And that the sentence with the words 'Except 1st Class...' was written incorrectly

Do you think it should have been written like this:

"1. Untracked RM 24/48 services: These are exempted from VTR (now valid unlike previously) even when they are not purchased through Buy Shipping.

2. Untracked Large letters of RM (except stamped and franked 1st class and 2nd class): Exempted from VTR calculation (now valid unlike previously) even when they are not purchased through Buy Shipping.

3. Untracked 1st class and 2nd class letters that are stamped or franked are only exempted (now valid unlike previously) from VTR calculations only when purchased through Amazon Buy Shipping (at no additional cost)."

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Seller_40ozsHlGqPuEL

The terms "exempt" and "validated" have distinct meanings:

Exempt: When something is exempt, it means it is not included in a certain requirement or calculation. In the context of VTR (Valid Tracking Rate), if a service is exempt, it means it will not be considered in the VTR calculation at all.

Validated: When something is validated, it means it meets the required criteria and is accepted as valid. In the context of VTR, if a service is validated, it means the tracking information provided is recognized and accepted by Amazon, contributing positively to the VTR.

In summary, exempt means the service is not part of the VTR calculation, while validated means the service is part of the VTR calculation and meets the necessary criteria.

Therefore if anyone uses RM24 RM48 is Amazon going to remove the Merchant from Amazon forever?

Please clarify with a yes or no?

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Seller_40ozsHlGqPuEL

The terms "exempt" and "validated" have distinct meanings:

Exempt: When something is exempt, it means it is not included in a certain requirement or calculation. In the context of VTR (Valid Tracking Rate), if a service is exempt, it means it will not be considered in the VTR calculation at all.

Validated: When something is validated, it means it meets the required criteria and is accepted as valid. In the context of VTR, if a service is validated, it means the tracking information provided is recognized and accepted by Amazon, contributing positively to the VTR.

In summary, exempt means the service is not part of the VTR calculation, while validated means the service is part of the VTR calculation and meets the necessary criteria.

Therefore if anyone uses RM24 RM48 is Amazon going to remove the Merchant from Amazon forever?

Please clarify with a yes or no?

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Seller_9T3qwvrJIaR4w

As clear as Mud.........

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Seller_9T3qwvrJIaR4w

As clear as Mud.........

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Seller_d8YGbIjNqwFxn

Okay this is confusing.

If Royal Mail 24/48 are exempt why are they showing as invalid on my VTR report. They should not show at all is that correct?

Could I ask that the policy is updated to say that Royal Mail 24/48 is now exempt?

I buy mine from Royal Mail click and drop ao perhaps something is amiss and they are showing as invalid?

If it is wrong and Royal Mail 24/48 is not exempt can you please let me know

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Seller_d8YGbIjNqwFxn

Okay this is confusing.

If Royal Mail 24/48 are exempt why are they showing as invalid on my VTR report. They should not show at all is that correct?

Could I ask that the policy is updated to say that Royal Mail 24/48 is now exempt?

I buy mine from Royal Mail click and drop ao perhaps something is amiss and they are showing as invalid?

If it is wrong and Royal Mail 24/48 is not exempt can you please let me know

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Seller_40ozsHlGqPuEL

Ok,

Please explain, who and how anyone gets a 95% VTR.

Where and who should we buy shipping from?

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Seller_40ozsHlGqPuEL

Ok,

Please explain, who and how anyone gets a 95% VTR.

Where and who should we buy shipping from?

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Ezra_Amazon

Hi Sellers,

The partner team has informed that:

They apologize for the confusion caused earlier. Your feedback and suggestions are noted. They have provided this updated clarification:

Royal Mail 24/48, as well as untracked 1st and 2nd Class Letter stamps and franking purchased through Amazon Buy Shipping will be exempt from VTR calculations (showing as N/A). For proper exemption application, please ensure you're purchasing these shipping methods through Amazon Buy Shipping and selecting the correct shipping method in the system.

They are still working on addressing other questions and will provide answers as soon as possible.

Thank you! Ezra

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user profile
Ezra_Amazon

Hi Sellers,

The partner team has informed that:

They apologize for the confusion caused earlier. Your feedback and suggestions are noted. They have provided this updated clarification:

Royal Mail 24/48, as well as untracked 1st and 2nd Class Letter stamps and franking purchased through Amazon Buy Shipping will be exempt from VTR calculations (showing as N/A). For proper exemption application, please ensure you're purchasing these shipping methods through Amazon Buy Shipping and selecting the correct shipping method in the system.

They are still working on addressing other questions and will provide answers as soon as possible.

Thank you! Ezra

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Seller_ZJhFeE3tNKzfh
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Seller_ZJhFeE3tNKzfh
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Seller_RAXEWLxQ2dbmN

Does the 'except' in the quote below mean that only untracked parcels sent via RM will be exempt from VTR if not purchased via Buy Shipping and untracked letters and LL will not be exempt?

It doesn't bother me too much as I currently purchase all my Amazon postage via Buy Shipping but it would be good to know for future reference.

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Ezra_Amazon
Untracked Large letters of RM (except 1st class and 2nd class, stamping & franking): Exempted from VTR calculation (not valid unlike previously) even when they are not purchased through Buy Shipping.
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Seller_RAXEWLxQ2dbmN

Does the 'except' in the quote below mean that only untracked parcels sent via RM will be exempt from VTR if not purchased via Buy Shipping and untracked letters and LL will not be exempt?

It doesn't bother me too much as I currently purchase all my Amazon postage via Buy Shipping but it would be good to know for future reference.

user profile
Ezra_Amazon
Untracked Large letters of RM (except 1st class and 2nd class, stamping & franking): Exempted from VTR calculation (not valid unlike previously) even when they are not purchased through Buy Shipping.
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Seller_40ozsHlGqPuEL
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Seller_40ozsHlGqPuEL
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Seller_vufGlJbJ0bgG5

I think it is only fair that furniture and home categories should be put in an exempted catagory. It is impossible to provide scans due to the nature of carriers that are used to deliver these heavy and bulky items

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Seller_vufGlJbJ0bgG5

I think it is only fair that furniture and home categories should be put in an exempted catagory. It is impossible to provide scans due to the nature of carriers that are used to deliver these heavy and bulky items

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Seller_dtDzb0clEI627

So much to read through...

All i want to know is what are the new changes to VTR for non-Tracked mail? Do we now need a Royal Mail scan for non-Tracked?

Thanks

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Seller_dtDzb0clEI627

So much to read through...

All i want to know is what are the new changes to VTR for non-Tracked mail? Do we now need a Royal Mail scan for non-Tracked?

Thanks

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