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Seller_rlPhaWB9nmPDg

Amazon seller support no longer offers phone support?

Was trying to get a listing issue resolved by Amazon seller support team, but it appeared that the only thing I could access is by emails/messages. It did not provide me with the phone support option. Is this something new implemented by Amazon??

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Seller_rlPhaWB9nmPDg

Amazon seller support no longer offers phone support?

Was trying to get a listing issue resolved by Amazon seller support team, but it appeared that the only thing I could access is by emails/messages. It did not provide me with the phone support option. Is this something new implemented by Amazon??

00
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Glenn_Amazon

Hi there @Seller_rlPhaWB9nmPDg,

Amazon Seller Support does have phone, email, and chat support but in some instances it depends on the specific action you are attempting to take and your account type. Only Professional Sellers can currently get phone support regarding their Seller Support cases and only some Seller Support teams can accept phone calls. If you provide your most recent Seller Support case I can see what options I can offer. Thank you for your understanding.

-Glenn

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Seller_rlPhaWB9nmPDg

Amazon seller support no longer offers phone support?

Was trying to get a listing issue resolved by Amazon seller support team, but it appeared that the only thing I could access is by emails/messages. It did not provide me with the phone support option. Is this something new implemented by Amazon??

115 views
1 reply
00
Reply
user profile
Seller_rlPhaWB9nmPDg

Amazon seller support no longer offers phone support?

Was trying to get a listing issue resolved by Amazon seller support team, but it appeared that the only thing I could access is by emails/messages. It did not provide me with the phone support option. Is this something new implemented by Amazon??

00
115 views
1 reply
Reply
user profile

Amazon seller support no longer offers phone support?

by Seller_rlPhaWB9nmPDg

Was trying to get a listing issue resolved by Amazon seller support team, but it appeared that the only thing I could access is by emails/messages. It did not provide me with the phone support option. Is this something new implemented by Amazon??

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Glenn_Amazon

Hi there @Seller_rlPhaWB9nmPDg,

Amazon Seller Support does have phone, email, and chat support but in some instances it depends on the specific action you are attempting to take and your account type. Only Professional Sellers can currently get phone support regarding their Seller Support cases and only some Seller Support teams can accept phone calls. If you provide your most recent Seller Support case I can see what options I can offer. Thank you for your understanding.

-Glenn

02
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Glenn_Amazon

Hi there @Seller_rlPhaWB9nmPDg,

Amazon Seller Support does have phone, email, and chat support but in some instances it depends on the specific action you are attempting to take and your account type. Only Professional Sellers can currently get phone support regarding their Seller Support cases and only some Seller Support teams can accept phone calls. If you provide your most recent Seller Support case I can see what options I can offer. Thank you for your understanding.

-Glenn

02
user profile
Glenn_Amazon

Hi there @Seller_rlPhaWB9nmPDg,

Amazon Seller Support does have phone, email, and chat support but in some instances it depends on the specific action you are attempting to take and your account type. Only Professional Sellers can currently get phone support regarding their Seller Support cases and only some Seller Support teams can accept phone calls. If you provide your most recent Seller Support case I can see what options I can offer. Thank you for your understanding.

-Glenn

02
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