FBA disposal orders created by Amazon despite Automatic Removal settings
We have had several disposal orders generated by Amazon over the last few months, despite our automatic removal settings being in place.
We have opened many cases about this and have gotten nowhere. Can @Jameson_Amazon@Topher_Amazonor another moderator please assist?
Case IDs:
15013825751
14961385781
14937659831
15084973851
14881767111
14881974391
6 replies
Seller_g0nI2UmsEOqUh
You are not alone. The same situation happened to us: over 100 products were disposed of instead of being returned. We've had many back-and-forth communications with seller support, but we always receive the same copy-paste responses. Case ID: 15251451871
Seller_jEMwSVitdUSpL
We are having the exact same issue. @TaylorR_Amazon
Seller_az1eyfLFpu9gN
i have just had the same thing happen, we have never done a "disposal" yet today i have seen a disposal complete status of high value items.... no notification was sent, we have had our settings to return to address for years.
Case ID;15284596071
Seller_COxHjSHk6Vauk
Current there is no solution from amazon regarding this system bug. They won't investigate and you wont get any reimbursement. You are on your own. The only solution for us to pull an fba inventory report, sort out all unfulfillable inventories and manually create a removal order for all of the units, do this once every month or so. Yes, we do have automatic removal setting in place.
Bryce_Amazon
Good morning @Seller_FCNzmk7Ljof4Q, and thank you for your patience while I looked into this. I have escalated the issue to our internal team, requesting additional review. They will reach out to you via a new case log in 1-2 business days, or they may provide information to me directly to share with you. Thanks again!
- Bryce
