I absolutely understand that a customer can return an item for any reason. However this particular customer has opened an A-Z for "Different from what I ordered". In the photo, the item is exactly what they ordered.

The customers comments are

"I send it it will arrive you shortly Thank you"

So I assume they simply wanted to return for a full refund and that is completely fine. However I've just seen this has afffected my ODR and I now have a big yellow warning for going over the metric. This is the first A-Z I've had in a very long time and I feel that is simply a mistake by the customer.

Can this please be removed

Order ID: 206-6395576-5091500