I am writing to express my frustration regarding an ongoing issue with our brand’s product listing on Amazon Canada. We have successfully established a listing in the UK, which has been a key driver of our sales. However, as I attempt to update our listings to comply with Canadian standards, I am encountering persistent challenges.

Our Amazon Canada listing is displaying incorrect data on the product detail page, which is misleading potential buyers. While we are able to make updates in the backend, these changes do not reflect on the front end, even after a considerable amount of time. This situation is resulting in significant losses for our business, compounded by negative reviews from customers.

Additionally, when I reach out to Amazon support, I am informed that I am not recognized as the brand owner, despite our established brand ownership in the UK, where our listing is performing well.

I kindly request your urgent assistance in resolving this matter, as it is critically impacting our brand's reputation and sales.

Thank you for your attention to this urgent issue.