Review not Removed even after Deleting the ASIN
Hi @Tatiana_Amazon,
I have deleted the ASIN B07FZ1S1XD from my account and no longer selling this ASIN on my account because of a bad customer experience! But on checking, I see the review is still available on our account. Here is the link:
https://www.amazon.com/gp/customer-reviews/R3APEFMYJS08TT/ref=cm_cr_othr_d_rvw_ttl?ie=UTF8&ASIN=B0BLP5M5V3
I have created a case on Amazon and explained my issue twice but got canned responses both times which is annoying and frustrating.
I want this review to be removed because ASIN B07FZ1S1XD is no longer available in our account! Thanks!
6 replies
Seller_rI7BZIczK8iAC
An ASIN doesn't stop to exist just because you removed it from your "Manage Inventory". This ASIN exists eternally and even someone else can reuse and relist it. So, also the review will not be removed.
SEAmod
Hi @Seller_foPFuYxJoIg8c
I can confirm that what @Seller_rI7BZIczK8iAChas told you is correct. Ebay allows each seller to have their own listing. However, on Amazon, we have ASINs, which stands for Amazon Standard Identification Number. We have one product detail page that describes ASIN, aka the product. Sellers have offerings. That is why we cannot remove the product review. Did you know that anyone can leave a product review? They don't need to have purchased the product in order to leave a review.
I hope this helps.
Susan
