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Seller_OQTPwvIVqfKpB

Safe-T Claim Denials

Haven't seen any recent posts about this, so Just asking if anyone else has had any issues?

But recently I have had a much higher percentage of SAFE-T claim denials than usual.

For Context, I usually file about 15-20 Claims a month, and every 10 or 15 I have one that is denied (the rest are granted). Most of my claims are people claiming something is defective, or inaccurate website listing, or "sent the wrong part" (and all of them are almost always just customer choice but them choosing a different reason to avoiding paying the label)

I usually check to make sure the claim isn't accurate/ we didn't happen to make a mistake, then I file them.

I take pictures of the label, packaging, and product. I clearly explain the reasoning. I quote the Amazon prepaid return label policy stating that I should be credited the return label. I've always done this and almost every claim is approved.

But my last 5 in a row have been denied all for different reasons but all with the same vague denial: because "the product is still sellable". Which, for instance, if a buyer claims an item is defective, then I file a claim because it wasn't, obviously the item is still sellable.

I've never had an issue with this. And I'm just wondering if this is something other people have been seeing, or maybe I just had an unlucky string of bots angry at me.

Thank you for any insight.

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Seller_OQTPwvIVqfKpB

Safe-T Claim Denials

Haven't seen any recent posts about this, so Just asking if anyone else has had any issues?

But recently I have had a much higher percentage of SAFE-T claim denials than usual.

For Context, I usually file about 15-20 Claims a month, and every 10 or 15 I have one that is denied (the rest are granted). Most of my claims are people claiming something is defective, or inaccurate website listing, or "sent the wrong part" (and all of them are almost always just customer choice but them choosing a different reason to avoiding paying the label)

I usually check to make sure the claim isn't accurate/ we didn't happen to make a mistake, then I file them.

I take pictures of the label, packaging, and product. I clearly explain the reasoning. I quote the Amazon prepaid return label policy stating that I should be credited the return label. I've always done this and almost every claim is approved.

But my last 5 in a row have been denied all for different reasons but all with the same vague denial: because "the product is still sellable". Which, for instance, if a buyer claims an item is defective, then I file a claim because it wasn't, obviously the item is still sellable.

I've never had an issue with this. And I'm just wondering if this is something other people have been seeing, or maybe I just had an unlucky string of bots angry at me.

Thank you for any insight.

10
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Danny_Amazon

Hello @Seller_OQTPwvIVqfKpB- thanks for posting!

While other sellers chime in with their recent experiences, I did want to make sure you had our help page guidance on SAFE-T Claims handy, as it does state you may be eligible for reimbursement when "An item is returned to you in unsellable condition and Amazon determines you were not at fault. You can find some examples of return reasons and faulted parties here."

In case it's useful, I'll also share this piece from the forums team with best practices on SAFE-T Claims if you haven't read through yet!

Thanks again,

Danny

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Seller_OQTPwvIVqfKpB

Safe-T Claim Denials

Haven't seen any recent posts about this, so Just asking if anyone else has had any issues?

But recently I have had a much higher percentage of SAFE-T claim denials than usual.

For Context, I usually file about 15-20 Claims a month, and every 10 or 15 I have one that is denied (the rest are granted). Most of my claims are people claiming something is defective, or inaccurate website listing, or "sent the wrong part" (and all of them are almost always just customer choice but them choosing a different reason to avoiding paying the label)

I usually check to make sure the claim isn't accurate/ we didn't happen to make a mistake, then I file them.

I take pictures of the label, packaging, and product. I clearly explain the reasoning. I quote the Amazon prepaid return label policy stating that I should be credited the return label. I've always done this and almost every claim is approved.

But my last 5 in a row have been denied all for different reasons but all with the same vague denial: because "the product is still sellable". Which, for instance, if a buyer claims an item is defective, then I file a claim because it wasn't, obviously the item is still sellable.

I've never had an issue with this. And I'm just wondering if this is something other people have been seeing, or maybe I just had an unlucky string of bots angry at me.

Thank you for any insight.

31 views
4 replies
10
Reply
user profile
Seller_OQTPwvIVqfKpB

Safe-T Claim Denials

Haven't seen any recent posts about this, so Just asking if anyone else has had any issues?

But recently I have had a much higher percentage of SAFE-T claim denials than usual.

For Context, I usually file about 15-20 Claims a month, and every 10 or 15 I have one that is denied (the rest are granted). Most of my claims are people claiming something is defective, or inaccurate website listing, or "sent the wrong part" (and all of them are almost always just customer choice but them choosing a different reason to avoiding paying the label)

I usually check to make sure the claim isn't accurate/ we didn't happen to make a mistake, then I file them.

I take pictures of the label, packaging, and product. I clearly explain the reasoning. I quote the Amazon prepaid return label policy stating that I should be credited the return label. I've always done this and almost every claim is approved.

But my last 5 in a row have been denied all for different reasons but all with the same vague denial: because "the product is still sellable". Which, for instance, if a buyer claims an item is defective, then I file a claim because it wasn't, obviously the item is still sellable.

I've never had an issue with this. And I'm just wondering if this is something other people have been seeing, or maybe I just had an unlucky string of bots angry at me.

Thank you for any insight.

10
31 views
4 replies
Reply
user profile

Safe-T Claim Denials

by Seller_OQTPwvIVqfKpB

Haven't seen any recent posts about this, so Just asking if anyone else has had any issues?

But recently I have had a much higher percentage of SAFE-T claim denials than usual.

For Context, I usually file about 15-20 Claims a month, and every 10 or 15 I have one that is denied (the rest are granted). Most of my claims are people claiming something is defective, or inaccurate website listing, or "sent the wrong part" (and all of them are almost always just customer choice but them choosing a different reason to avoiding paying the label)

I usually check to make sure the claim isn't accurate/ we didn't happen to make a mistake, then I file them.

I take pictures of the label, packaging, and product. I clearly explain the reasoning. I quote the Amazon prepaid return label policy stating that I should be credited the return label. I've always done this and almost every claim is approved.

But my last 5 in a row have been denied all for different reasons but all with the same vague denial: because "the product is still sellable". Which, for instance, if a buyer claims an item is defective, then I file a claim because it wasn't, obviously the item is still sellable.

I've never had an issue with this. And I'm just wondering if this is something other people have been seeing, or maybe I just had an unlucky string of bots angry at me.

Thank you for any insight.

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Danny_Amazon

Hello @Seller_OQTPwvIVqfKpB- thanks for posting!

While other sellers chime in with their recent experiences, I did want to make sure you had our help page guidance on SAFE-T Claims handy, as it does state you may be eligible for reimbursement when "An item is returned to you in unsellable condition and Amazon determines you were not at fault. You can find some examples of return reasons and faulted parties here."

In case it's useful, I'll also share this piece from the forums team with best practices on SAFE-T Claims if you haven't read through yet!

Thanks again,

Danny

00
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user profile
Danny_Amazon

Hello @Seller_OQTPwvIVqfKpB- thanks for posting!

While other sellers chime in with their recent experiences, I did want to make sure you had our help page guidance on SAFE-T Claims handy, as it does state you may be eligible for reimbursement when "An item is returned to you in unsellable condition and Amazon determines you were not at fault. You can find some examples of return reasons and faulted parties here."

In case it's useful, I'll also share this piece from the forums team with best practices on SAFE-T Claims if you haven't read through yet!

Thanks again,

Danny

00
user profile
Danny_Amazon

Hello @Seller_OQTPwvIVqfKpB- thanks for posting!

While other sellers chime in with their recent experiences, I did want to make sure you had our help page guidance on SAFE-T Claims handy, as it does state you may be eligible for reimbursement when "An item is returned to you in unsellable condition and Amazon determines you were not at fault. You can find some examples of return reasons and faulted parties here."

In case it's useful, I'll also share this piece from the forums team with best practices on SAFE-T Claims if you haven't read through yet!

Thanks again,

Danny

00
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