My listing is suspended because product safety won't accept the testing results from United States Amazon accredited testing lab!
1. My product was a general household food container and is not baby/toddler feeding specific.
2. Have been selling the same ASIN 3 years in US marketplace and almost 2 years in Canada marketplace and suddenly have this compliance issue.
3. I have submitted the food safety lab testing results obtained from Amazon accredited lab, but Canada product compliance department said they are not acceptable since the "code" for lead is different for Canada. How come a US product testing result is not recognized by Canada regulation when the testing materials are literally the same, just have different coding based on different country.
The product compliance team in the US already is super painful to deal with, I didn't realized that Canadian team also does not read thoroughly on each case!
My listing is suspended because product safety won't accept the testing results from United States Amazon accredited testing lab!
1. My product was a general household food container and is not baby/toddler feeding specific.
2. Have been selling the same ASIN 3 years in US marketplace and almost 2 years in Canada marketplace and suddenly have this compliance issue.
3. I have submitted the food safety lab testing results obtained from Amazon accredited lab, but Canada product compliance department said they are not acceptable since the "code" for lead is different for Canada. How come a US product testing result is not recognized by Canada regulation when the testing materials are literally the same, just have different coding based on different country.
The product compliance team in the US already is super painful to deal with, I didn't realized that Canadian team also does not read thoroughly on each case!
2 replies
Seller_7LrAV0m5llaI7
Because US is a different country than Canada, we have different regulations.
JiAlex_Amazon
@Seller_4TIQDwQyIMW84
Following up on your publication. I understand the situation, as mentioned by peer seller each country has their regulation, could you please confirm if you have already created a case with our Seller Support team? If so, please give me the case number so I can review and provide you with assistance.
-JiAlex
