Can Amazon agents initiate UPS return to sender requests for packages in transit?
This is new, at least to me.
A customer sent us a message stating that the $64.95 decorative pillow she ordered was on sale for $24 when she placed the order. She accused us of changing the price after it was shipped. I replied and told her to check her Amazon order history to confirm the price she was charged at checkout. I explained to her that it's impossible for a seller to raise the price after the purchase is completed.
She then contacted Amazon customer service, which sent me a message restating the customer's bogus claim and telling me to refund the difference (yet another example of Amazon support's breathtaking incompetence). I repeated my original response that the price she was shown at checkout was the price she was charged.
The package is in transit, but UPS tracking has a note that states, "We've received a request from the sender to return the package." This is the first time I've encountered such a thing. My account will undoubtedly be billed for the intercept fee even though I didn't initiate it. Why wasn't the customer instructed to refuse or return the item once she received it?
I guess it's possible that Amazon has determined that this buyer is a bad actor and intervened by proactively initiating the return-to-sender request.
Has anyone else encountered this?
Can Amazon agents initiate UPS return to sender requests for packages in transit?
This is new, at least to me.
A customer sent us a message stating that the $64.95 decorative pillow she ordered was on sale for $24 when she placed the order. She accused us of changing the price after it was shipped. I replied and told her to check her Amazon order history to confirm the price she was charged at checkout. I explained to her that it's impossible for a seller to raise the price after the purchase is completed.
She then contacted Amazon customer service, which sent me a message restating the customer's bogus claim and telling me to refund the difference (yet another example of Amazon support's breathtaking incompetence). I repeated my original response that the price she was shown at checkout was the price she was charged.
The package is in transit, but UPS tracking has a note that states, "We've received a request from the sender to return the package." This is the first time I've encountered such a thing. My account will undoubtedly be billed for the intercept fee even though I didn't initiate it. Why wasn't the customer instructed to refuse or return the item once she received it?
I guess it's possible that Amazon has determined that this buyer is a bad actor and intervened by proactively initiating the return-to-sender request.
Has anyone else encountered this?
8 replies
Seller_OHUMEP5eiRhB6
We once experienced a package interception, & couldn't figure out who may have initiated it. At that time we also suspected Amazon may have extended reach (with UPS).
KJ_Amazon
Hello @Seller_OHUMEP5eiRhB6 and @Seller_QjYfjZwWH8D0l. Thanks for those reports on package intercepts.
If you provide more details on those orders I can check if there is any available information on how they were initiated it, or if there could be an incorrect message involved.
KJ_Amazon
The package is in transit, but UPS tracking has a note that states, "We've received a request from the sender to return the package." This is the first time I've encountered such a thing. My account will undoubtedly be billed for the intercept fee even though I didn't initiate it. Why wasn't the customer instructed to refuse or return the item once she received it?
I requested that our partner team check that order and see what information is available.
Did you receive any additional fee with regards to the shipment intercept?
