Hello,

"I need assistance from an Amazon support member or forum moderators."

I am facing an issue with reactivating my account. I was asked to provide a utility bill in my name with my personal address. I have sent all the bills I have, which meet all the required conditions, but they are rejected every time, and the reason for rejection is not specified.

I have not found a way to contact support to understand my problem. I have sent them a message, but I receive an automated response every time. I also tried to contact them by phone, but it is not possible due to a technical issue.

I want to find a solution to my problem and get help in activating my account, either by allowing me to change my address in Seller Central or by helping me find a way to contact Amazon support and understand my problem so that I can find a solution.

(Kindly refer to the attached images, which include the email I received on beneficial owner details page and my company addresses.)

To clarify, there is an issue with the address not matching, but I am sure that the address on the bill is 100% correct. This means that the problem lies in the address I entered in Seller Central, there might be a minor error while typing.

The problem is that I cannot access my addresses in Seller Central or change them due to some restrictions, and I don't know the reason?

I also have a question: Should I send a service bill to prove the beneficial owner's address or the address of the British company I own? Because the addresses are different and from different countries?

Please, I request your assistance in this matter.

Thank you.