I need assistance to restore my account or, at the very least, to recover my funds and products in the inventory.
In August, my account was blocked under Section F-7.2. I completed a video interview with a representative who seemed to have difficulty understanding me. I am Brazilian and speak Brazilian Portuguese, while he spoke European Portuguese, which led to some misunderstandings. However, I continued with the interview and, afterward, submitted all requested documentation.
The products in question included several items from Fenty Beauty. I explained the entire supply chain and subsequently provided the invoice, purchase receipt, and payment proof from the prep center. My account was deactivated without any further document requests. Since then, for two months, I have submitted appeals with documentation, action plans, steps taken, and other necessary information.
The only document requested that I could not provide was the UPS delivery receipt, as it is stored for only two or three months. Additionally, information was requested regarding a product I had purchased nine months prior and hadn’t repurchased since. By then, the UPS record had expired, and despite my request in the UPS chat, they could not supply it.
Now, I need assistance to resolve this issue, as I still have dozens of products in stock that they are unwilling to return, along with my investment funds held in my account. They are neither willing to return these funds nor to reactivate my account.
Can any of the MODS help me in any way? Because if I enter the cases they always give generic answers.
No one wants to understand that I had a bad interview because of the interviewer's incompatibility with understanding. And since everything is automatic, no one is able to help me with my appeal. Even though the documents sent were excellent.
Note: My account was in excellent health, without any IP.
I have always been successful in checking all documents, insurance, etc.
I don't have many reviews, but the ones I have are all 5 stars.
I have over 1000 with a low return rate, all through FBA, and I have never had any disagreements with customers.
Help me, please!
I need assistance to restore my account or, at the very least, to recover my funds and products in the inventory.
In August, my account was blocked under Section F-7.2. I completed a video interview with a representative who seemed to have difficulty understanding me. I am Brazilian and speak Brazilian Portuguese, while he spoke European Portuguese, which led to some misunderstandings. However, I continued with the interview and, afterward, submitted all requested documentation.
The products in question included several items from Fenty Beauty. I explained the entire supply chain and subsequently provided the invoice, purchase receipt, and payment proof from the prep center. My account was deactivated without any further document requests. Since then, for two months, I have submitted appeals with documentation, action plans, steps taken, and other necessary information.
The only document requested that I could not provide was the UPS delivery receipt, as it is stored for only two or three months. Additionally, information was requested regarding a product I had purchased nine months prior and hadn’t repurchased since. By then, the UPS record had expired, and despite my request in the UPS chat, they could not supply it.
Now, I need assistance to resolve this issue, as I still have dozens of products in stock that they are unwilling to return, along with my investment funds held in my account. They are neither willing to return these funds nor to reactivate my account.
Can any of the MODS help me in any way? Because if I enter the cases they always give generic answers.
No one wants to understand that I had a bad interview because of the interviewer's incompatibility with understanding. And since everything is automatic, no one is able to help me with my appeal. Even though the documents sent were excellent.
Note: My account was in excellent health, without any IP.
I have always been successful in checking all documents, insurance, etc.
I don't have many reviews, but the ones I have are all 5 stars.
I have over 1000 with a low return rate, all through FBA, and I have never had any disagreements with customers.
Help me, please!
1 reply
Emet_Amazon
Hello @Seller_WbGAPUzHYEffQ
Thank you for your post.
We are closing this duplicate thread.
Please create only one topic per question. Creating multiple threads for the same question causes confusion and disruption to the forums, potentially taking longer for you to get the answer you are seeking.
You may continue the discussion in your original topic, thank you.
Emet.
