Request for Assistance with Main Account OTP Access
Our account has been deactivated because of a delay in INFORM Consumers Act verification.
Unfortunately, we lost access to the OTP authenticator app linked to our main account which has prevented us from logging in to complete the verification.
We’ve tried verifying our identity by submitting government-issued identification multiple times to disable the authenticator but we haven’t received any response email from Amazon.
We’ve contacted health support and seller support multiple times but the responses we receive don’t seem to address our specific issue and we’re not able to move forward.
Could anyone please help us regain access to our main account so we can complete the required verification? Without the OTP and authenticator, we’re at a standstill.
Case ID's: 16620329901, 16549156831
Request for Assistance with Main Account OTP Access
Our account has been deactivated because of a delay in INFORM Consumers Act verification.
Unfortunately, we lost access to the OTP authenticator app linked to our main account which has prevented us from logging in to complete the verification.
We’ve tried verifying our identity by submitting government-issued identification multiple times to disable the authenticator but we haven’t received any response email from Amazon.
We’ve contacted health support and seller support multiple times but the responses we receive don’t seem to address our specific issue and we’re not able to move forward.
Could anyone please help us regain access to our main account so we can complete the required verification? Without the OTP and authenticator, we’re at a standstill.
Case ID's: 16620329901, 16549156831
3 replies
Connor_Amazon
Hi @Seller_GNsY9WNW0BOYA
Connor from Amazon here, thanks for reaching out.
I do see that you have been in touch with account health yesterday via phone, so you were able to finally login?
-Connor
