Lost shipment amazon fbm
Hi everyone, I'm new to Amazon FBM and I sent it via USPS and the product that was in the packaging was lost. The customer only received the box, what do I have to do to get my money back?
4 replies
Seller_qTJiCxRI8PpIZ
You need to refund the buyer and then file a complaint with USPS. USPS MIGHT reimburse you but Amazon will not. All Amazon will see is that the product did not arrive to the buyer.
Seller_Hi7wbO2Kbo6bl
If you shipped Priority, and purchased the label through Amazon, PirateShip, etc.then the package should carry $100 indemnity (it's $50 if you purchased over the counter at the Post Office)
Quincy_Amazon
Hello @Seller_iFFERxdMsgeSp
Thank you for posting your inquiry to the Forums.
For Express Mail and Priority Mail, USPS automatically provides $100 of insurance, at no additional charge. For lost packages, each claim must be filled within a certain period and include proof of insurance, value and damage. You can go to the USPS site to find out more details on when to file a claim.
To file a domestic claim with USPS for the first $100 of Priority & Express Mail insurance, go to File a Claim on the USPS website.This help page provides additional information on coverage for loss or damage for your reference.
Regards,
Quincy_Amazon
