Wrong Referral Fee Charges
Hi,
I am selling on Amazon over 10 years and I recently spotted a issue about the referral fee charges.
Some of the products I listed a long time ago and put them in the correct category (Home & Kitchen - 15%) have started getting charged Jewellery category fee - 20%. I haven't changed anything and interestingly these products are still in the Home & Kitchen category however the referral fee charge showing Jewellery ctaegory. I've attached two pictures to show details. I created a case and attached relevant spreadsheets and pictures but the response I am getting from Amazon is not helpful at all despite me explaining the issue with all the proof.
I just wanted to find out that if anybody had this issue too and did you be able to solve the issue?
Thank you in advance.
Wrong Referral Fee Charges
Hi,
I am selling on Amazon over 10 years and I recently spotted a issue about the referral fee charges.
Some of the products I listed a long time ago and put them in the correct category (Home & Kitchen - 15%) have started getting charged Jewellery category fee - 20%. I haven't changed anything and interestingly these products are still in the Home & Kitchen category however the referral fee charge showing Jewellery ctaegory. I've attached two pictures to show details. I created a case and attached relevant spreadsheets and pictures but the response I am getting from Amazon is not helpful at all despite me explaining the issue with all the proof.
I just wanted to find out that if anybody had this issue too and did you be able to solve the issue?
Thank you in advance.
19 replies
Seller_hOZNPw7G8FIjl
Is it because the bots have picked up the word "charm" in the product name? Though I can all your other sets are in the Home category.
I had this with a gemstone pendulum on a chain - which went from Health and Beauty to Jewellery. The only way I could get round it was to delete the listing and relist without the word "chain" in the title. Utter madness and seller support just don't understand,
It's utter madness. I can only suggest you contact Seller Support and hope you get someone who understands. Good luck
Julia_Amzn
Hello @Seller_aSrfC96G43lBm,
Thank you for reaching out.
I want to check if you the issue has been resolved.
Thanks,
Julia.
Julia_Amzn
Hello Libby,
You have received new communication in a new case. Our team is working on your case, and my colleague will keep you informed about the progress of the investigation.
I would appreciate it if you could keep me posted on any updates. 😊
Thank you!
