Urgent Case Escalation Request – Immediate Resolution Needed
Dear Moderators,
I am writing to urgently request case escalation and swift resolution regarding a critical issue impacting our Amazon account (Case ID: 15513901891). With approximately 80% of our products are affected by this situation, severely hindering our ability to replenish FBA inventory.
The core issue involves two ASINs being flagged as inauthentic. We have provided the required invoices proving their authenticity, but they have been rejected due to the supplier's address appearing on our account. This address is present because we also dropship case pack items from the supplier, fully adhering to Amazon's Drop Shipping Policy. We regularly update inventory locations via shipping templates to ensure accurate shipping estimates for customers. There are no Amazon policies indicating this practice is disallowed.
In addition to our partnership with the supplier, we are registered brand agents for several grocery brands and have our own brand with a GTIN Exemption in the grocery category. This demonstrates our commitment to maintaining compliance and authenticity.
I kindly request your assistance in escalating this case for a prompt resolution. Thank you for your attention and support.
Best regards
Urgent Case Escalation Request – Immediate Resolution Needed
Dear Moderators,
I am writing to urgently request case escalation and swift resolution regarding a critical issue impacting our Amazon account (Case ID: 15513901891). With approximately 80% of our products are affected by this situation, severely hindering our ability to replenish FBA inventory.
The core issue involves two ASINs being flagged as inauthentic. We have provided the required invoices proving their authenticity, but they have been rejected due to the supplier's address appearing on our account. This address is present because we also dropship case pack items from the supplier, fully adhering to Amazon's Drop Shipping Policy. We regularly update inventory locations via shipping templates to ensure accurate shipping estimates for customers. There are no Amazon policies indicating this practice is disallowed.
In addition to our partnership with the supplier, we are registered brand agents for several grocery brands and have our own brand with a GTIN Exemption in the grocery category. This demonstrates our commitment to maintaining compliance and authenticity.
I kindly request your assistance in escalating this case for a prompt resolution. Thank you for your attention and support.
Best regards
6 replies
Seller_iZHtSv44gPyqI
@Danny_Amazon@Jim_Amazon@Sandy_Amazon@Dougal_Amazon@Micah_Amazon@Atlas_Amazon@Stevie_Amazon
Just wanted to tag you guys for help. Thank you!
Stevie_Amazon
Hey there @Seller_iZHtSv44gPyqI,
I apologize for the time it has taken to reply to you here. The moderating team and I are working to address all threads as quickly as possible.
I am going to engage with another community manager who will further review this information.
Stevie.
Nano_Amazon
Hello @Seller_iZHtSv44gPyqI
Thanks for reaching out to Amazon Forums. I recently reviewed your account and noticed that case 15513901891 is still in progress. Our team is currently investigating the issue, and once they complete their investigation, they will provide you with an appropriate response. Opening a new case from our side will only cause confusion and may delay the process of helping you.
If you have any additional concerns after the case is resolved, please contact us again so we can take a look into it.
Thanks for your patience.
Nano
