At the end of May, our ASIN B09XXZVXSC, which is our #2 bestseller across Europe, was taken offline due to a recall. There was some internal miscommunication regarding where the complaint had originated (it turned out to be from our sister company, which doesn’t even deal with Amazon), and due to a lack of response (they sent the reply by email rather than in the case itself), the ASIN entered the recall process following a customer complaint. The product was immediately removed from sale across Europe, and a month later, the items were released for removal to our warehouses. This was on June 28th.

We are now over six months further along, and all of our products have been removed from the warehouse. Now, many months later, it turns out there is 1 unit in KTW1 (Poland) that does not belong to us as a seller, even though we are the manufacturer and none of our distributors sell on Amazon Poland.

Over the past months, we’ve already lost thousands of pounds because we can’t sell this item, and we feel the penalty is disproportionate. Unfortunately, there seems to be no way to contact someone directly, and we keep receiving generic responses from Amazon support. We’re eager to get the product back on sale. I was already told in the chat that it had been escalated to other teams 3 times, but so far nothing. I can't believe that 1 item that does not belong to us bans us from selling this product ever again on amazon until that other seller removes that inventory.

I hope there's a mod or at least an actual person to provide some advice. Thank you very much in advance!

Case ID 10383974052

@Winston_Amazon@Maja_Amazon@Julia_Amazon@Simon_Amazon@Julia_Amzn@Roberto_Amazon@Seller_yk3kzHpjMMa4B