Store - Video Links
I made some edits to my store and when I clicked to submit for publishing, I got an error message saying that my video tiles don't contain links:
[Store page name]: None of your tiles contain links. Links to products and pages increase engagement.
I didn't edit this page today so I'm assuming that the requirements for videos have changed since I last edited this page. I had four videos on that page and now two of them are gone. When I click on the other two to edit them, there's no field to add a link to products or pages.
I added a new video to see if a clean upload would reveal a place to add a link but there is none.
What am I missing here?
1 reply
JiAlex_Amazon
Hello @Seller_KORq6325Mfo7c!
My name is JiAlex from the Community Manager team here on forums. I wanted to follow up on your post.
In regard to your inquiry, I did not find any case related to this topic on your case history, to my knowledge posts and Ads Support functionality is not down and is working properly. However, my advice for you to, is for you to directly reach out to the Ads team to see if they can provide you further assistance and confirm about the video’s availability.
Also, here are some pages related to videos requirements, and troubleshooting, it may help you to confirm you are aware of all the requirements needed for the video to be live on detail page of the product.
Troubleshoot common video upload issues
Tips for creating a product video
Any other assistance, don’t hesitate to reach out to our support channel: https://sellercentral.amazon.com/help/center
Regards,
JiAlex
