Base Reserve Policy Extension - No Answer from Amazon
Hi
Looking for some help from moderators please?
Our base reserve policy is due to come into place 19 June, we had an email that said we could apply for an extensions.
It requested we email eu-uk-reserve-policy-extension@amazon.co.uk
We have emailed requesting an extension due to the extra cash flow problem the news about VAT on fees will cause. Should I have included our merchant token?
I have emailed twice now and got now reply -
How do I know that they have the email, what timescale should I be waiting on?
Any advise
It is business critical so even a no would be better than a no reply if you see what I mean!
Base Reserve Policy Extension - No Answer from Amazon
Hi
Looking for some help from moderators please?
Our base reserve policy is due to come into place 19 June, we had an email that said we could apply for an extensions.
It requested we email eu-uk-reserve-policy-extension@amazon.co.uk
We have emailed requesting an extension due to the extra cash flow problem the news about VAT on fees will cause. Should I have included our merchant token?
I have emailed twice now and got now reply -
How do I know that they have the email, what timescale should I be waiting on?
Any advise
It is business critical so even a no would be better than a no reply if you see what I mean!
18 replies
Seller_Ol3hHwr5nQZoj
Any chance of some help on this @Winston_Amazon
Seller_Ol3hHwr5nQZoj
@Sakura_Amazon_ are you able to help as you are active on VAT threads
Seller_ja0uHJj6O9oWa
We are in exactly the same position. - Last email we recieved was
'Your reserve policy change – Postponed to 19 June 2024'
Have sent multiple emails the past 3/4 weeks to the below email addresses:
eu-uk-reserve-policy-extension@amazon.co.uk & payments-investigate@amazon.co.uk
Still have no responce at all. - Seller support have told me to contact payments-investigate@amazon.co.uk as seller support cannot help.
Seller_0sVkARBIRM7Oe
Had conformation of getting an extension this morning.
Requested it from my amazon email address, kept it polite and to the point.
Took about three days to hear back, I included my company name and merchant token in the request. if this helps.
Seller_ja0uHJj6O9oWa
We have still not recieved a responce to our policy extension request. Have tried both emails & included Merchant Token.
First email was sent to policy-extension on 22/05.
Seller support state to contact payments-investigate (no responce also)
Any suggestions?, bit stuck
@Ezra_Amazon
@Julia_Amazon
@Sakura_Amazon_
@Sarah_Amzn
@Simon_Amazon
@Spencer_Amazon
@Winston_Amazon
Seller_Ol3hHwr5nQZoj
@Spencer_Amazonare you able to help
Literally not being acknowledge by anyone - even a reply thanks we have your email would be helpful
Winston_Amazon
Hey there @Seller_Ol3hHwr5nQZoj, @Seller_ja0uHJj6O9oWa
Thanks for you posts, let me reach out to our partner team about this.
