Excessive OTP Requests
Hi,
Anyone else having OTP requests too frequently?
We are getting 10-15 a day currently and devices are being logged out on different computers throughout the day needing us to use the OTP again to get in.
Excessive OTP Requests
Hi,
Anyone else having OTP requests too frequently?
We are getting 10-15 a day currently and devices are being logged out on different computers throughout the day needing us to use the OTP again to get in.
3 replies
Seller_Fg2fqaWOnEtha
I am, but it's a bit better now than it used to be a few months ago when using Chrome, the website logged itself out and asked me for an OTP every 10-15 minutes. I tried everything, deleted cookies etc, it was slightly better with Firefox.
Seller_7ME0IyNn6TGVC
It has been going on for maybe 18 months now
Seller_i38MVIJDH23AY
Yes - really frustrating. If I am entering a lot of info, for example creating a big shipment, I now open another window to check I have not been logged off.
I do this to make sure all the info does not disappear when I try to save it.
I have thought about writing to Seller Support about it as checking the box to say it is not required does not work. Then I gave my head a wobble and smiled as I thought about the hopelessness of trying to get them to understand.
