Identity verification link error
hello,
I have received the following email last Thursday regarding verification for the disbursement of funds:
Dear seller,
Thank you for joining the video call on March 20, 2024.
We were unable to complete your identity verification due to the following reason(s):
— The quality of the video was too low to allow the identity verification. Before rescheduling your appointment, please make sure that you have a reliable and stable internet connection and a personal computer or laptop with front-facing webcam, microphone, speakers, and Safari browser on iOS devices or Google Chrome/360 browser on other devices.
— We were unable to resolve the technical issues during the call. Before rescheduling your appointment, please make sure that you have a reliable and stable internet connection and a personal computer or laptop with front-facing webcam, microphone, speakers, and Safari browser on iOS devices or Google Chrome/360 browser on other devices.
Please follow the below instructions and reschedule your appointment to complete the verification process.
1. Click on the link here-https://sellercentral.amazon.com/mario/ipi/IPISellerVerificationService/global/node/verificationRequired/render
2. Follow the on-screen instructions to upload the required documents and connect with an associate.
Who should attend the video interview?
The owner and operator of this account should attend this verification interview. Depending on your business model, we understand there may be additional business partners who are integral to your business operations. These additional parties may also attend the verification interview as long as they have substantiating documentation showing their relationship to the business.
We are here to help
If you have questions about this policy or the information requested above, please contact…
Thank you.
Amazon
Sincerely,
When i go to the link i get the following error:
We apologize for the inconvenience. It seems you may not be eligible to participate in the virtual identity verification at this time.Please check the latest performance notification to confirm you have the correct link to the video verification https://sellercentral.amazon.com/mario/ipi/IPISellerVerificationService/global/node/verificationRequired/render Please try refreshing your browser page or clearing your browser cache and cookies before clicking on the link to see if that resolves the problem.If the issue persists, please contact Amazon Seller Support with any error messages you see so we can assist with your request.
What shall I do?
Identity verification link error
hello,
I have received the following email last Thursday regarding verification for the disbursement of funds:
Dear seller,
Thank you for joining the video call on March 20, 2024.
We were unable to complete your identity verification due to the following reason(s):
— The quality of the video was too low to allow the identity verification. Before rescheduling your appointment, please make sure that you have a reliable and stable internet connection and a personal computer or laptop with front-facing webcam, microphone, speakers, and Safari browser on iOS devices or Google Chrome/360 browser on other devices.
— We were unable to resolve the technical issues during the call. Before rescheduling your appointment, please make sure that you have a reliable and stable internet connection and a personal computer or laptop with front-facing webcam, microphone, speakers, and Safari browser on iOS devices or Google Chrome/360 browser on other devices.
Please follow the below instructions and reschedule your appointment to complete the verification process.
1. Click on the link here-https://sellercentral.amazon.com/mario/ipi/IPISellerVerificationService/global/node/verificationRequired/render
2. Follow the on-screen instructions to upload the required documents and connect with an associate.
Who should attend the video interview?
The owner and operator of this account should attend this verification interview. Depending on your business model, we understand there may be additional business partners who are integral to your business operations. These additional parties may also attend the verification interview as long as they have substantiating documentation showing their relationship to the business.
We are here to help
If you have questions about this policy or the information requested above, please contact…
Thank you.
Amazon
Sincerely,
When i go to the link i get the following error:
We apologize for the inconvenience. It seems you may not be eligible to participate in the virtual identity verification at this time.Please check the latest performance notification to confirm you have the correct link to the video verification https://sellercentral.amazon.com/mario/ipi/IPISellerVerificationService/global/node/verificationRequired/render Please try refreshing your browser page or clearing your browser cache and cookies before clicking on the link to see if that resolves the problem.If the issue persists, please contact Amazon Seller Support with any error messages you see so we can assist with your request.
What shall I do?
1 reply
Emet_Amazon
Hello @Seller_IKMMgE9BNAw09,
I appreciate you posting your concerns with with a verification link not working.
We are here to help
If you have questions about this policy or the information requested above, please contact…
Typically, under the section for we are here to help, we provide an email address to make our disbursement teams aware of your technical issues. As this is funds related this would be the only team to offer additional support.
Have you emailed this team to educate them on the issues you've experienced? I also wanted to inquire if you were aware as to why the funds were being held? Was there an account deactivation due to this verification issue, or was there another issue?
If there was an account deactivation, I would advise providing the deactivation notice as we may be able to offer guidance on next steps or requirements.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
